Misleading Sales Tactics by Chat Sales Agent

On Nov 26, 2017 had a Chat dialog with a sales agent regarding the purchase of a XPS Special Edition.

I was just about to purchase the computer when I was told by the sales agent and I quote,

"this system will ONLY come with 1-yr MAIL-IN warranty & HARDWARE ONLY support which means if something needs to be replaced on your computer you have to send this back to us to fix it & that will take 10-14 BUSINESS days"

This is, in fact, WRONG.  From the Dell website, "The XPS Special Editions come through with 1 year Hardware Service with Onsite/In-Home Service after Remote Diagnosis".

He did tell me that I could, at additional cost, purchase supplemental support at additional cost which would provide on-site service. 

Clearly the agent was giving false information in order to pressure me to purchase a supplemental support policy.   I am sure there is probably a nice commission for any upsells but to purposely mislead a potential customer is inexcusable.

I've always purchased and recommended Dell PCs, but I think it might be time to move on.