My Order Cancelled Then Delivered?

Hi violetkn,

Thank you for posting your comments on the Dell Community Forum Customer Care board. I appreciate the opportunity to address your System Return inquiry.

Please note that for the fastest order credit, you must have a Credit Return Authorization (CRA) issued by Dell. If an order is refused, the carrier has no obligation to return the system in a timely manner. Many times, the system is held at a hub awaiting other items that are being shipped back to Dell before all the items are finally sent.

It is very important to make sure and write the “CRA #” on the return packaging.  When the item is received at Dell, this is the number our staff will require to properly post the credit to the correct account.  They then add notes under this return number as to whether all items were received.  Once all authorized return items are marked received in our database, then the credit process begins.

If you don’t want to wait for the carrier to come to your home or office to pick the system up, we can send a return label to your email address. You may then take the system to the local carrier’s facility to drop it off at your convenience, within 5 business days.

Should you still need assistance, please contact me privately. Click my Dell-username in blue. On the right, click "Send Email". Provide the following information =

Name:
Email Address:
Shipping Address:
Phone Number:
Order Number:
Service Tag #:
Country of purchase:
Current country location:
Reason for contact:

Thanks,
Lorna