Not accepting returns (within the return window)

Hello, I recently put in an order for the new Alienware r11  i9 10900k with the 2080 super liquid cool and 32gb of 3200 rams. Tuesday I placed a call to dell customer support was told the wait would be 5 minutes (was over an hour and then my phone died) so-called back on my LAN line was told another 5-minute wait (again over an hour) yesterday I was calling about the status of my order (as I was given an estimate of shipping date of the 15th of October (ordered Aug 15th)  however I could see that they were selling the same model same specs with a delivery date of (15 days from when I called) when I got ahold of someone i was put on hold for another 10 minutes (not an issue) while he got ahold of another department to see what was up he was very helpful. backorder on the GPU's so not a big deal and he told me that the GPUs had arrived but there was a backorder and he said the earliest they could start my build would be the 12th of September. and that I'd, in theory, get it by the end of the month but I had some follow up questions regarding the new 3080+ series coming out too which he informed me I would be better talking to sales and he was able to transfer me. so I got ahold of a member at the sales team to ask specifically about how I would go about eventually getting a 3090 for the r11 (since the case is too small to hold anything but the 3070) essentially I was told that if I wanted over a 3070 his words were 'we'll be releasing systems with the 3080's and 3090's'  in other words it does not live up to dells advertising (and I'm quoting here right from the webpage) The Alienware Aurora was designed to fully support custom upgrades. which isn't exactly true seeing as its to get parts for upgrades I have to get them through the dell, but they're not going to sell them but rather try to sell me a new computer. so I asked him to look into modifying my order (delaying it and throwing in a 3070 at the same price as 2080 (which would have made dell money as the new cards will be cheaper than the one I was buying, which he said he would and would get back to me that evening. well he never got back to me and during this time I was still undecided as to what to do and was only about 30%  invested in canceling as I'm sure I could have gotten along excellently with a 3070 during that night i discovered something that i thought we had sorted out the day after i received the contract and the continuation of the contract i made clear was dependant on this

going back to the actual purchase of the item --

basically i had a really nice super helpful salesperson, who was friendly and who gave me the quote i was hoping for and helped me set up everything. i had to sort out a few things before i could make the purchase, ended up being a weekend and was her day off, she left her manager's contact information who apparently also had the day off. so I called sales and asked the representative if she could transfer me to a manager. so i could get the sale put through under my sales reps name (as I've done sales before and I can tell when someone's on commission I cashed one quote with a sales rep already because they were way to push such as calling me at 8:00 am on my day off) she asked what it was about and I told her about my intention to see that my awesome sales rep got the credit she deserved and I was told that the could put it through and make it happen (by the way never got to talk to a manager the sales rep I was instead handed over to the financial department) but I was like whatever at im good to order anyways. The next day I'm going over my contract and reviewing it and what do I see, that the person I talked to the other day had undercut the sale out from under the helpful sales rep who I specifically called and asked to speak to a manager about to give credit too.so I called up dell sales and asked to speak with a manager and when asked what it was about (the same thing the other rep did) I said it was about potentially canceling a 4000.00 order. Well, I got to speak to a manager this time (one who just happened to be the manager whos contact info the first rep had given me who was on vacation. well I explained the situation and I told her that I felt that I had no intention of being part of that kind of behavior and that I wanted my original salesperson to get credit (she did the work and did it well and deserved it not just the credit but the commission) i didn't buy because of the rep who spent 20 minutes filling out paperwork I bought because of the rapport of the original sales associate from a personal standpoint i would have rejected the computer if it had been free under those conditions i wouldn't stand behind a company that drives that kind of business model then or now (which we'll get to in a minute). her manager assured me that she would get the credit and that was pretty much the end of it.

back to now- when i was going through my files i noticed that my current order status has not been changed which means my original salesperson got out of commission for taking her time off and that alone (since i made it clear that my purchase was dependant that condition) is enough reason for me to cancel (despite the additional reasons mentioned earlier) that said wed i called in an canceled my order so i called back the next day and explained the situation it took the guy less than "5 seconds to look up my account " and inform me that i was past the cancellation point so apparently in the 5 hours between (called around 5 -6 pm ontario time)  and 11:00 am (Ontario time the next day)  they had magically started working on my computer and had updated my profile to have a giant bulletin that says cant cancel in progress (literally less than 5 seconds declaring intent to answer) so updated my file in a way that the rep could instantly access but not update any part of the website (as untill about an hour ago the stats was ordered confirmed, it now says processing i would have canceled online the night before, while it till said status confirmed ( or today  because my statsu stil did not say it was int the processing stage) and i have picutres to which can prove that) however the link provied in the faq of dell dont point to anything but back to the store. as it was I waited an hour and a half on hold (but after the other day and the machine telling me it was a 15-minute wait I knew it was going to be a long one). well, he sounded like he was trying to help, he told me that he'd try to reach out to the carrier and have the carrier stop the deliver (despite it still being days from being shipped) and I was told that my refund would be 14 days after they got it back. little quick math (it's still a month from what my account says the estimated shipping date is) say 5 days Canada post we're looking at 50 days to get a refund on an item that isn't even shipped that's in their possession still and there's no reason it cannot be canceled saying otherwise is a failure to mitigate your losses and im not responsible for that. always. anyways told him that its a dumb policy and I wasn't going to pay the restocking or shipping fee when dell could take every opportunity to stop it from shipping (plus after my experience up to this point for all I know they could just cancel the order wait 40 days and then charge me 15% of my purchase including tax)  (on a purchase of 4000.00 that's a 600.00 restocking fee not to mention whatever "shipping fees" I have to pay. after telling him this he told me not to worry that there would be no restocking fees. and that he was going to  assign someone to my case and that was that he sent me an email stating  and I quote

Thank you for contacting Dell Customer Care. This email is about our conversation earlier today. As discussed on the call, I regret to inform you that your order is beyond the cancellation stages. I have initiated a request with the carrier to stop the package & re-route the order back to dell.

i messaged him back asking him to confirm that there was no restocking fee and I have yet to get a reply however not only do I doubt my order has been processed (because under purchase details it states that Online: Your Online Order Status provides you with the most current status of your order as well as access to key features that help you manage your order.

1. Confirmed Status – Your order is being processed and has not shipped. You will have access to information and actions such as:
   • Estimated Delivery Date
   • Ability to request SMS Text messages and add additional email addresses to be notified when your order ships.
   • All the details of your order \

so ether dell is contradicting its policies or I was lied to in an attempt to prevent me from canceling my order. anyway, a ton of stuff going on at dell custom and I won't compromise my values for some flashy possession.