Order Cancelled (Twice) -- Customer Service = No Help

Hello!

I am military living overseas and have been doing business with Dell for 7 years.  I purchased my first computer from Dell prior to being deployed to Iraq in 2005 and have purchased 4 other since for myself and family members.  My first dell computer is still running strong!  In fact all my Dells are still running great! Sure I have had to replace a hard drive here, or a CD-Rom Drive there, but hey that's computers!

Here I am now, attempting to purchasing my 6th Dell (Alienware 14x) as a Christmas present for my daughter.  I attempted to purchased the computer on 14 Nov and was going to have it shipped to my parents house as I am station overseas and sometimes it hard to get mail over here (even a month an a half prior to Christmas).  The Dell representative punched it in the computer an assured me the ship date would be the 3rd December.  Today I checked on the progress and apparently the order has been cancelled twice and re ordered.  The new ship date is the 3rd January.  That just doesn't work.  I have spent over 4 hours on the phone with customer service and got nothing accomplished.  No sooner ship date, no discount, they wouldn't even let me cancel my order!  They informed me I would have to send the computer back they haven't even shipped yet!

It appears Dell has lost a customer, a family, and in the future maybe a department of defense contract based on their horrible customer service.

V/r

Lt Colonel of the United States Air Force

For the customer support representative that I'm sure will respond to this, check the order formerly known as 229409988.