JP_delluser,

I'm going to refer you to our Customer Care Liaison. She should be able to get this straightened out.

Here are some instructions:

Please click on  Lorna's name here:   DELL-Lorna M.,   then click on Send A Private Message.

In your message include the following.

    Email Address:    Name:
    Shipping Address:
    Phone Number:
    Dell order number or Service Tag number:
    Your country
    Country where system was bought
    Issues, (you can just paste what you wrote above)


Please give her a day or two to get back to you.

Zb1