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February 3rd, 2015 14:00

Price Match False Advertisement

I wanted to let you know that Dell does not go by what they say. I had bought me a laser jet printer on 1/27 for $129 which at the time was a GREAT PRICE because everywhere else it was in the $200 range and then on 1/29 I found the printer on sale at Staples for $99. I saw on the Dell Website that they price match and I quote from the Dell website: "Price match guarantee-If you find a lower-price advertised on the internet for an identical electronic product (except contract mobile phones) or a similarly configured Dell, HP or Lenovo, computer; Dell will match that price."

Since my order was in the process of being processed, I called them to see if they would Price Match if for me and they said that they would not. I told them well your website says you do. After being on hold for about 20 minutes they told me they could do $10 off. I told them NO that that is not worth it because that takes away from the point of PRICE MATCHING. I told them to go ahead and cancel the order and I will take my business to Staples since they had the better price (the bad part about it is Staples is on their list of stores they will price match from). DELL you really need to get your act together and abide by your website otherwise don't advertise it and take it off of your website.

6 Operator

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9.4K Posts

February 5th, 2015 07:00

Hi 6dogsarf,

Thanks for posting on the Forum.  Here is some additional information from that page.

http://www.dell.com/learn/us/en/6099/campaigns/free-shipping-easy-returns-eep

*Price guarantee applies for 30 days from invoice date to purchases from Dell or Dell.com only. Lower price must be for identical product on Dell.com. Limit one product refund per customer. Offer does not apply to contract mobile phones and accessories, marketplace resellers, financing offers (including Special Financing offers), gift card offers, bundles, free items, pricing errors, service and installation offers, items advertised as limited-quantities, out-of-stock items, clearance, or Outlet products. Price guarantee does not apply to Dell’s Member Purchase Program offers for which customer is not otherwise eligible, existing Deal of the Day, Daily Deals, coupons, mail-in rebates or rewards. Price guarantee cannot be applied between the Wednesday before Thanksgiving Day and the Monday following Thanksgiving.
Easy returns: Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. See dell.com/returnspolicy.
Dell Price Match Guarantee Terms If you find a lower-price advertised on the internet for an identical electronic product (except contract mobile phones) or a similarly configured Dell, HP or Lenovo, computer; Dell will match that price. Chat nowand a Dell Expert will walk you through the process.

PRODUCTS WE WILL MATCH:

  • A new personal computer from HP, or Lenovo sold on their respective U.S. web sites that shares these same key specs with a Dell PC:

o Operating system o Memory o Hard disk drive capacity o Processor

o Graphics solution (i.e. GPU) o Screen resolution o Touch capability

  • A new Dell personal computer sold by any of the retailer web sites we will match (listed below) but only if that PC shares the same key specs (listed above) as a PC on dell.com.
  • A new electronics or accessory item sold by any of the retailer websites we will match (listed below) with an identical Manufacturer’s Part Number to an electronics and accessory item sold in the “for home” section of www.dell.com.

RETAILER WEBSITES WE WILL MATCH PRICING FOR ON DELL PCs OR ELECTRONICS & ACCESORIES:

· Amazon · BestBuy · BHphoto · CDW · HP.com · Fry’s

· Lenovo.com · Microcenter

· Newegg · Office Depot · OfficeMax · Sears

· Staples · Target · Tiger Direct · Wal-mart

WHAT WE WON’T MATCH:

  • Any “Marketplace” Pages where an order is fulfilled by a third party rather than the owner/operator of the retail web site, for example, Amazon Marketplace pages.
  • Any limited quantity, clearance, closeout, discontinued, “doorbuster,” or Black Friday/Cyber Monday (the week before and after Thanksgiving) price.
  • Any price that is based upon rebates, coupons, financing offers, errors, bundling of products or services, gift cards, or gift card offers.
  • Any prices not advertised on one of the websites above.
  • Any contract mobile phones.
  • Any product purchase intended for resale. We will only match one item per customer.
  • Any lower-priced offer for a product that is on a lead time, rain check, or out of stock.
  • The matched price cannot be combined with any other promotion or discount.
  • Price match cannot be combined with or apply to Dell’s Member Purchase Program offers or discounts.

WHAT YOU NEED TO DO:

  • Simply share the active web address showing the lower-price with a Dell sales agent via the Chat tool on dell.com. Once validated, they will complete your purchase.
  • Dell may modify this program over time, so you may want to bookmark this page.

Please contact me privately if you have further questions.

-Robert

1 Message

July 24th, 2019 13:00

I agree completely.  Just chatted with two representatives and they told me they would not price match a target.com price because it said "sale".  Nowhere does it state that an item must be "regular price" it only mentions "flash sale".  This is marketing BS if they won't honor it anywhere.

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