Unsolved
This post is more than 5 years old
1 Message
1
23785
February 3rd, 2015 14:00
Price Match False Advertisement
I wanted to let you know that Dell does not go by what they say. I had bought me a laser jet printer on 1/27 for $129 which at the time was a GREAT PRICE because everywhere else it was in the $200 range and then on 1/29 I found the printer on sale at Staples for $99. I saw on the Dell Website that they price match and I quote from the Dell website: "Price match guarantee-If you find a lower-price advertised on the internet for an identical electronic product (except contract mobile phones) or a similarly configured Dell, HP or Lenovo, computer; Dell will match that price."
Since my order was in the process of being processed, I called them to see if they would Price Match if for me and they said that they would not. I told them well your website says you do. After being on hold for about 20 minutes they told me they could do $10 off. I told them NO that that is not worth it because that takes away from the point of PRICE MATCHING. I told them to go ahead and cancel the order and I will take my business to Staples since they had the better price (the bad part about it is Staples is on their list of stores they will price match from). DELL you really need to get your act together and abide by your website otherwise don't advertise it and take it off of your website.
0 events found


robert p
6 Operator
•
9.4K Posts
0
February 5th, 2015 07:00
Hi 6dogsarf,
Thanks for posting on the Forum. Here is some additional information from that page.
http://www.dell.com/learn/us/en/6099/campaigns/free-shipping-easy-returns-eep
*Price guarantee applies for 30 days from invoice date to purchases from Dell or Dell.com only. Lower price must be for identical product on Dell.com. Limit one product refund per customer. Offer does not apply to contract mobile phones and accessories, marketplace resellers, financing offers (including Special Financing offers), gift card offers, bundles, free items, pricing errors, service and installation offers, items advertised as limited-quantities, out-of-stock items, clearance, or Outlet products. Price guarantee does not apply to Dell’s Member Purchase Program offers for which customer is not otherwise eligible, existing Deal of the Day, Daily Deals, coupons, mail-in rebates or rewards. Price guarantee cannot be applied between the Wednesday before Thanksgiving Day and the Monday following Thanksgiving.
Easy returns: Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. See dell.com/returnspolicy.
Dell Price Match Guarantee Terms If you find a lower-price advertised on the internet for an identical electronic product (except contract mobile phones) or a similarly configured Dell, HP or Lenovo, computer; Dell will match that price. Chat nowand a Dell Expert will walk you through the process.
PRODUCTS WE WILL MATCH:
o Operating system o Memory o Hard disk drive capacity o Processor
o Graphics solution (i.e. GPU) o Screen resolution o Touch capability
RETAILER WEBSITES WE WILL MATCH PRICING FOR ON DELL PCs OR ELECTRONICS & ACCESORIES:
· Amazon · BestBuy · BHphoto · CDW · HP.com · Fry’s
· Newegg · Office Depot · OfficeMax · Sears
· Staples · Target · Tiger Direct · Wal-mart
WHAT WE WON’T MATCH:
WHAT YOU NEED TO DO:
Please contact me privately if you have further questions.
-Robert
clconner
1 Message
1
July 24th, 2019 13:00
I agree completely. Just chatted with two representatives and they told me they would not price match a target.com price because it said "sale". Nowhere does it state that an item must be "regular price" it only mentions "flash sale". This is marketing BS if they won't honor it anywhere.