Problem with getting support

Hello,

My laptop screen got an issue in the middle of february, and I texted support team 28 of february. They concluded that "LCD needs to be replaced" and created collect and return task.

In a week this task was cancelled due to technical issue and another one created after I texted support team.

Then I was told that they were unable to provide me this service as far as I am in Tbilisi, Georgia and offered me onsite repair.

Three weeks after (went through terrible experience with support team) they told me that they couldn't provide this service too and offered me to call two service centers in Tbilisi, whom I had already talked to before texting support. The service companies serve only enterprise customers and one of them can only fix my laptop upon dell's request.

One more week has passed and they still ask me to rest assured, they are prioritizing the case.

And I've tried to keep it short and calm.

I am curious if this is a normal behaviour of dells support team and can there be any chance they fix it anywhere in my lifetime?

Thanks in advance