Thank you for your message. Could you please share a screenshot of the error message? I will have this escalated.

Hi,

Here is the screenshot. Clicking on the link does not solve it.

Thanks,

M.

@SreejithR 

here is a screenshot:

Hi, 

If you are still facing issues with login, please follow the steps below and post your results:

- Clear the browser cache and cookies

- Once done, close all browser windows

- Open a new browser window try to log in

Hi,

This method didn't solve the problem for me.

Any other method?

Thanks,

M.

Hi,

I have reached out to our experts for further advise. I'll keep you posted on the updates in the next 2-3 business days or as soon as I have an update.

Thanks!

For me, the problem could not be solved by that either.

With this link i get an access required error:

I have responded to you via private message. 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sahana R) & send a private message.

Hi,

No, it's not working for me.

Access required message...

M.

You could send us a private message by hovering the mouse pointer over my username, and adding me as friend.

I have added you and sent a direct message. 

Hi,

Same problem as everyone else here. Tried all the recommended things (Clearing browser cache, etc. etc.), but still gets stuck at "Configuring your account ..." page. I've also tried the link you suggested in the prior few posts, this gives me the same message as the other person - access required.

Any advice? I need to get SupportAssist Enterprise downloaded ASAP, but I can't until I can get my account "set up" as a business account.

Many thanks.

Hi,

I have sent a direct message to you.

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