Purchasing Dell products, constant delays

My next step with all this issue is Code of Conduct violation. DELL-Admin>  Dell about all the lost I've been having because the incompentece not only of the 4.5 delay order, false expectations and delay on my refund, but also try to shut down my voice when I was telling the true and false accuse me about profanity.

I cancel mine after more thabn 4.5 months wait

Mate I made mine on June 23th on Dell.ca and after over 4.5 months waiting I cancelled and still they are asking me to wait for my refund when the 5 business days are already done. Just imagine how titanic is the battle with this company. Never again I will purchase anything doesn't matter what they advertise, the last email/convo I have is their were telling me that the close day to have my order done is by the end of January 2022.

Hope you have some luck on the pursue of this order.

I cancel this one and still waiting for my refund after they ask me to wait for 3 to 5 business days. To get your money they are fast, but after you bite you are done.

I'm still continue after the false promise to wait 3 to 5 business days, waiting the money reserved back on June 22nd for a failed order on the Alienware X17 R1, nobody from Dell has approach to solved my case.

Another call to Dell about my refund and still, nothing happen, they offer to call back and nobody calls at all. So frustrating...

Another day calling to my bank and Dell.

Dall still not made the refund, lies continues.

We’re always there for you!
Service Request Number XXXXXX321

Dear XXXX XXXXXX.,

Thank you for contacting Dell Customer Care and for the opportunity to resolve your issue. I had submitted a request for the refund and will be processed within 8 business days. However we had expedited the refund.
Hopefully this issue has been resolved to your satisfaction.

At Dell, we take pride in our service so please let us know if you have any other questions. Simply reply to this email with your preferred contact number and best time to call and we will be glad to assist you.

Thank you for choosing Dell. We appreciate your business.

Mary Lucy
Dell | Customer Care

So this emsil came sfter 10 business days of wait.

I got an update about this mess.

The refund by Dell on Nov 10th, was filled with a form for US instead of Canada (I try to purchase this unexistent computer on Dell.ca) and now I have to wait 8 more business days because someone placed the incorrect form, after that mess, I still losing 300 CAD avg per day.

If you request a refund about the X17, make sure that the informatiion and store (Canada or US) are correct so you will not land like me trying to get my money back for around 26 days as I expected now.

There is no care about this situatiion and honestly after all the lies, I don't know what to believe.

I'm sorry to have put you through this situation.

As the amount is not credited to our account and the authorization is voided from our end, we are unable to do much from our end.

You will need to raise this with your bank.

Today I got the information that the form used to procceed with the void was the US form and not the Canada form and this is why this proccess is taking long and unconfortable, Dell can't do anything right at this moment and is better get away.

Personally a new Alienware can come out with a galactic tecnology and I will never come back to this company, not only because the false advertisement but also the lies and the incompetence for such a bad care with a customer scares me the most. Now because this issue I'm losing 300 CAD avg per day for over 5 months now, it's insane, ridiculous and unprofessional in all the way.

As soon as I get my money back and hope I can get it soon, I'll delete this brand not only from my head but also from my business as well.

And I get this private answer showing me there is a lack of communication between the agents at Dell, keep repeting the same without seeing there is nothing with my bank and the problem was (as I gather today) someone in Dell uses an incorrect form internally to proccess the refund. So that's why they asking me to check with the bank.

This is an improvement point here, it's important to know in details the case in order to respond with the first script to the customer, so there will not be a lack of information making the customer lose time which is my case at this point.

Subject: Re: Purchasing Dell products, constant delays
From: DELL-Cares
Date: 11-16-2021 05:50 PM

I get your call out & understand how upsetting it can be for any one. If there is something that I can do, would have done it.
As the funds are not received in this case, you will have to check it with the bank.

-Anita

Dear Anita.

There was an authorization number generated incorrectly (obviously at this point I don't believe in anything) which the form was filled using a refund US form instead of Canada refund form (or whatever the internal document name is) and that's WHY, my refund has been delayed, the problem is not my BANK at this point, is Dell that is failing to create the form and submitted correctly so I will have access to my funds again.

It's important to read the case BEFORE, respond with a incorrect information so the customer will not get work around or confuse at this point.

greetings.

Another update

In this one they now said that it will be proccessed in 2 days which is tomorrow:


Dear xxxx,
The credit request is been submitted on a priority basis and it will be posted within 1-2 business days.


Thankyou,
C. Mary Lucy