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1 Rookie
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February 20th, 2020 00:00
SPMD -Spare Parts Master Database
Hi Team,
My question is: as DASP for Dell, how do we get access to SPMD - Spare Parts Master Database?
Could you suggest any contacts that we can turn on for SPMD support ?
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DELL-Chris M
Community Manager
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February 29th, 2020 05:00
The response I got from the L3 was, "SPMD is not available outside the Dell network.".
DELL-Chris M
Community Manager
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February 20th, 2020 08:00
Are you logging into our Dell domain? Example, I log into the Dell Americas domain using my Dell email address. Then I have access to SPMD.
Zbak
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February 27th, 2020 00:00
Hi Chris,
we use our own domain at local service (EMEA region).
We only have access to Tech direct (CIS ordering-no tool there), Partner portal and Service partner portal (dispatch closure for NBD/CIS-no tool there eather).
Do you know is SPMD available for all partners/DASP, or is it only for internal use?
Because currently we have to search for Dell part number with google, which is not great choice for DASP (and checking PN for each case with Dell pro support on phone takes to much time and effort for both sides).
Zbak
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March 3rd, 2020 00:00
Chris,
alright, thank you for provided info.
Regards