Unprofessional customer service representative.

Good morning,

My name is Diego Espinosa, I have been a dell costumer for over 12 years, I ordered a new computer the day before yesterday November 28, 2016. Today while reviewing my order, I noticed that a McAfee LiveSafe Consumer 12 Month Subscription was added to my order for $37.18 without me choosing it.

Due to the fact that I used other antivirus software and I don't have a need for this subscription I called the Order Modification department to remove this subscription for my order. The person who took my call "MARIA" , didn't want to listen to my expiation as to why I didn't need the subscription. she insisted that the software was pre-loaded and can't not be removed, and I understand that, I was not asking to uninstalled the software, but to cancel the subscription to the service which I don't need, I could uninstalled the software my self; she was incredibly rude and did not acknowledge anything of what I was trying to say. when I asked for an explanation as to why did I had to pay for a subscription that I did not need, she denied any explanation and said it goes with the computer, even thought the price of the computer is listed separate in the order. Since I was not getting any explanation or help from her, I asked her if I could speak with a supervisor, but  she rudely refused to called one, however, I asked again, and her response was to hanged up on me and kick my call out to the automated system again, where I have to enter all my information again, chose the department to where I want to connect, and wait in line again for help, after I have already done all that. I think this was a very offensive insult and disrespect to me as a customer and my time as I am a busy person.

This is my contact information if more information is needed.

<ADMIN NOTE: Email id removed per privacy policy>

<ADMIN NOTE: Phone number removed per privacy policy>

Regards,

Diego Espinosa

MSci. Mechanical Engineer.