Ordered a laptop in July of 2016 and charged it to my Dell Preferred account and paid off my Dell Preferred account sometime this year 2017 so I didn't no longer have to worry about paying an additional bill.

However in the recent month or 2 without ANY NOTICE not a letter, not an email NOTHING. Except for an email I received which Dell attempted to say I didn't pay the invoice for my laptop but I did and I provided a screen shot of my account and they responded back word for word the following:

"Thank you for the proof. I will make a note on the account stating that the invoice was charged to your Dell Preferred Account."

After this i thought it was handled but after about 2 weeks went buy and suddenly got notice that my auto payment failed and I was charged a late fee. My auto payment then automatically adjusted itself to $75 and withdrew from my bank account automatically.

After checking my account and once again seeing this large dollar amount. I got frustrated with this situation and gave Dell Preferred Customer Service a call Monday 6/19/2017. After explaining the situation over and over again because the customer service representative kept coming up with excuses repeatedly with different excuses and left me on hold for probably an hour. So after about an hour or so on hold they finally said a case has been created and that someone would call me within 24 hours.

Well after about a few hours of being on the phone with Customer Service Rep #, someone else gave me a call and began to talk about a topic i didn't quite understand.... they seemed to be confused as well and so I re-explained my situation again and they said that the case itself didn't include all the details... So not only did Customer Service Rep #1 didn't do their job and provide enough detail for this case but I am here wasting more of my precious time. This one stated that there was some kind of mistake on their end and that it was my fault and just when I thought I was going somewhere she didn't do anything about the added charges instead she also told me yet again that someone would call me within 24 hours.... Well it is beyond 24 hours and it is 9:53 EST on a Tuesday evening.

This experience has just been so frustrating and my time has been wasted and I am being GREATLY overcharged for a product I bought in 2016. Hopefully soon someone who knows what they are doing will contact me.... but after this I will no longer be spending my personal money with DELL as well as my company's money which has spent well over $80,000 in the past couple years alone.