Warranty Status Update needed

Question

I purchased a Dell Laptop on September 26, 2017 from Staples. I thought I was supposed to have a 1 year warranty from Dell. However, my Dell account shows that my warranty expired on June 29, 2018, which is only 9 months warranty coverage. I need my warranty date updated to September 2018. This update is critical because the computer has died and I have other coverage that matches my Dell Warranty term. I cannot access that coverage because of the inaccurate information on my Dell account showing my warranty expired on June 29, 2018, which I don't believe is accurate. I have spent 3 hours on the phone this evening being shuffled from phone number to phone number. Dell seems to have a lot of numbers but I cannot seem to get to a person who can actually help me. Please tell me how to get this fixed. Thanks!

Dell-SreejithR · Answer

Thank you for your message. I apologize for the inconvenience caused. I will be glad to assist you with this.

Please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name, purchase invoice copy & email address.

How to find the service tag

Customer Care

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