I am going on my second order/attempt to get a new Alienware PC. Exact same experience as described in this and many other threads. Same copy/paste excuses about the delay...one day it's video cards back ordered, next day it's the side of the case, the next day it's "shipping material" and my order never moves in to "production".
Given the massive number of threads about this very same issue, it seems there is very little we can do... my only suggestion to anyone would be to file a complaint with the Texas Attorney General's Office's Consumer Protection division. This is what I am doing as of today. You can use the link below to file your own complaint. Hopefully if enough of us do this Dell will either stop lying or start delivering...
They let you keep the damaged one, until the replacement arrived? What ever came from this, if you are still using this. I got a damaged one Jan 28th, was told to send it back within 10 business days and that i'd receive my replacement within 8 business days. I already got the damaged one back to dell, and I was told the EXACT same thing you were. Estimated ship date is now Feb 8th, and I'm almost positive i'm out of luck
I received my new laptop on the 26th of December 2021. I then realized there was a problem and brought it back to the shop for a warranty claim on the 5th of January 2022. Dell's technician diagnosed that the laptop had a faulty motherboard and requested a new one from Dell HQ. 16 days later on the 21st of January, they informed me to retrieve my laptop from the shop. Guess what? They messed up the order and actually downgraded my laptop specs like my processor(supposed to be i7 but got i5 instead) and memory(had 16GB but got only 8GB). They then proceeded to log in another request on the basis that the motherboard given was not of the right specs. On the 26th of January 2022, the new motherboard arrived. Turns out they sent out the exact same motherboard(not the specs that I paid for) AGAIN. After further discussions with dell support, they agreed to send over a completely new laptop while letting me use the "downgraded version" of my laptop. Today is the 17th of February 2022, and the latest update given to me was that it is "In the Shuttle Stage".... What does this mean??? So far I have gone to and fro the shop a total of 6 times, and the problem has yet to be solved. I am a student and will be leaving for university VERY SOON. Dell, can you guys please speed things up a bit?
Anonymous
10 Elder
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274.2K Posts
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February 1st, 2022 13:00
I am going on my second order/attempt to get a new Alienware PC. Exact same experience as described in this and many other threads. Same copy/paste excuses about the delay...one day it's video cards back ordered, next day it's the side of the case, the next day it's "shipping material" and my order never moves in to "production".
Given the massive number of threads about this very same issue, it seems there is very little we can do... my only suggestion to anyone would be to file a complaint with the Texas Attorney General's Office's Consumer Protection division. This is what I am doing as of today. You can use the link below to file your own complaint. Hopefully if enough of us do this Dell will either stop lying or start delivering...
http://txoag.force.com/CPDOnlineForm
Freemaysin
1 Rookie
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20 Posts
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February 3rd, 2022 09:00
They let you keep the damaged one, until the replacement arrived?
What ever came from this, if you are still using this. I got a damaged one Jan 28th, was told to send it back within 10 business days and that i'd receive my replacement within 8 business days. I already got the damaged one back to dell, and I was told the EXACT same thing you were. Estimated ship date is now Feb 8th, and I'm almost positive i'm out of luck
groggyMANDO88
1 Message
0
February 16th, 2022 18:00
I received my new laptop on the 26th of December 2021. I then realized there was a problem and brought it back to the shop for a warranty claim on the 5th of January 2022. Dell's technician diagnosed that the laptop had a faulty motherboard and requested a new one from Dell HQ.
16 days later on the 21st of January, they informed me to retrieve my laptop from the shop. Guess what? They messed up the order and actually downgraded my laptop specs like my processor(supposed to be i7 but got i5 instead) and memory(had 16GB but got only 8GB). They then proceeded to log in another request on the basis that the motherboard given was not of the right specs.
On the 26th of January 2022, the new motherboard arrived. Turns out they sent out the exact same motherboard(not the specs that I paid for) AGAIN.
After further discussions with dell support, they agreed to send over a completely new laptop while letting me use the "downgraded version" of my laptop. Today is the 17th of February 2022, and the latest update given to me was that it is "In the Shuttle Stage".... What does this mean???
So far I have gone to and fro the shop a total of 6 times, and the problem has yet to be solved. I am a student and will be leaving for university VERY SOON. Dell, can you guys please speed things up a bit?