Thank you! We have received the required details. A return is not allowed. Dell policy states that the return period is inside the first 30 days from the Dell invoice date. You are 103 days past that 30 day mark.
HiI have the same problem with xps model 9315. The edges are very sharp like the edges of skis. I bought it two days ago and can still return it. However, it is a very good device, it is sensational. I don't want to do this, but this edge is a serious problem. My hands just hurt, and I work a lot on the laptop. I checked mac books and other products, even Dell, other models do not have such sharp edges. I don't understand how someone didn't foresee this. Unfortunately I will be returning this laptop and my cousin too for the same reason. It's very sad because it's a good device. I started searching the internet to see if anyone else had this problem. If it was possible to buy a keyboard frame with a smoothed edge, I would gladly buy it. Many people will find that they are hypersensitive and will not report it quickly. And then the trouble with the return. Sorry for my English, used a translator as I speak the language poorly. Great laptop but for two days it bothers me a lot, I can't forget about it, too much pain.
Ps: Good luck, Dell should allow you to return it because it's not a fad, it's a sad fact..
DELL-Cares
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November 15th, 2022 10:00
Thank you! We have received the required details. A return is not allowed. Dell policy states that the return period is inside the first 30 days from the Dell invoice date. You are 103 days past that 30 day mark.
Danielos-D1
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December 15th, 2022 14:00
HiI have the same problem with xps model 9315. The edges are very sharp like the edges of skis. I bought it two days ago and can still return it. However, it is a very good device, it is sensational. I don't want to do this, but this edge is a serious problem. My hands just hurt, and I work a lot on the laptop. I checked mac books and other products, even Dell, other models do not have such sharp edges. I don't understand how someone didn't foresee this. Unfortunately I will be returning this laptop and my cousin too for the same reason. It's very sad because it's a good device. I started searching the internet to see if anyone else had this problem. If it was possible to buy a keyboard frame with a smoothed edge, I would gladly buy it. Many people will find that they are hypersensitive and will not report it quickly. And then the trouble with the return. Sorry for my English, used a translator as I speak the language poorly. Great laptop but for two days it bothers me a lot, I can't forget about it, too much pain.
Ps: Good luck, Dell should allow you to return it because it's not a fad, it's a sad fact..