XPS 15 9510 1 Month of delay

If so, cancel the order and buy from a retailer with an in-stock system, or choose another model or manufacturer.

I don't have the cancel option available...

I ordered my XPS 9510 on Feb. 6th and it said shipped on Feb. 17th but it has been stuck at Shipping Label Created on Purolator since with no updates. Just contacted dell and I was told it was going to be delayed too.

Hi,

I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.

Could you provide the order # and the registered owner's name via direct message? I'll have it checked right away.

-Susanna

Hi,

I haven’t heard from you since our last conversation.  As I do not have the order details, I wouldn't be able to assist you further, I'll be closing the case for now. If you still need our assistance, we are here for you our support team is available Monday to Friday.

-Susanna

It's happening to everyone. I orderd two XPS systems for work CAD stations on Jan 20th and neither have even entered the production stage yet!!! Projected delivery has moved 4 times and now says March 22, but neither have even moved to production yet. At least yours have seemed to move into production. This is ridiculous!! They were supposed to be cheaper and about 4wks faster than I could get done locally. I would not have ordered them had I known it was going to be this delay. I would have paid the extra and got them built locally and would have had them by now!! And the absence of truthful information is even more infuriating. The other day I went online and proceeded to order the exact same systems again to check expected shipping and it turns out despite ordering 6wks apart I should get both orders on the same day.... .

Sorry to hear that. Please private message the order number, registered name on the account, and your email address. 

We'll check what's causing the delay.

-Sahana