They will not provide you a refund even though they provide you with a damaged product. Dell is cutting my pocket. I buy a laptop from Dell, it is refurbished XPS 15 9510, they send me a damaged product. They are not going to take responsibility. I call them 10-15 times, they send me a damaged product, but they are saying it is my fault, not they are, though I have 30 days windows to return, I claim but they are not going to give me a refund, every time i call them, they are cut my phone, Each call takes more than 25 minutes to connect the representative. Though it is refurbished it costs me 1700 dollars new is 1900, customer representative says I am poor so I buy a refurbished laptop, how a person attack me personally using such a word so I try to talk with a supervisor they are not taking my phone. they are trying to close my 30 days window to lose my refund and they are fraud people. The technician tries to put blame on me saying I damaged the product, how can I damage the inside. The technical team says I have to contact customer service, but customer service says to contact t he technical team. so that they can close my 30-day full refund window. Dell What a joke.

So same things happened to me, even though they send me damaged a product, their supervisor cut my phone and the technical team put blame on me.