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648
November 19th, 2021 18:00
XPS 8940, DEAD
Got 8940 PC in July 2021 and now it won't boot up. Was working fine then froze up. I had a previous similar issue in Sep 21 and a tech came, replaced the motherboard. Now 2 months later the same issue. Its 100% stock as received from Dell. Paid over $2,300 now its dead for the 2nd time in 4 months. Tried holding power button, unplugging everything.
We,Nov 17 21, - Unit died contacted Dell. opened next day service record. Told me a tech will come next day.
Th,Nov 18. 21 - Dell says motherboard and power supply shipped to holding facility for Dell service provider to pick up.
Fr,Nov 19 2021 - Dell says difficulty scheduling a technician to provide service in my area. This is NOT the level of service I expected! Don't know what to do now. Who can I contact?
bpiranha
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6 Posts
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November 25th, 2021 15:00
Mon Nov 22, Tech come s and replaces the MB and PS unit still dead
Dell saying will send another MB PS, Memory, 2060 graphic card and have to wait some more
bpiranha
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6 Posts
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December 1st, 2021 09:00
Fri Nov 26,
New Tech comes and replaces the MB, PS, Memory 64k, graphics board 2620 and it works for now, Disappointed it took over a week to get back into service which is advertised as NEXT DAY warranty service.
DELL-Cares
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December 1st, 2021 10:00
Hi,
I'm Joe, one of the Supervisors at Dell Social Media Support. I was reviewing this case and I wanted to check if everything is on track. I see we encountered a delay with the repair. We are deeply sorry. Just to clarify one point regarding the Next Business Day repairs. Next Business Day applies when we have already sent the part to the onsite technician. The delay was not delayed because you did not have priority. Quite the opposite. What happens is that there is a disclaimer which involves the part not being available for either shipping or delivery to the onsite technicians.
The Next Business Day starts running as soon as the onsite technician has the parts in his hands, he will schedule this up for your soonest convenient day. I do hope this information is helpful and once again, my sincerest apologies for the time we had to take extra to repair your system.
Thanks for your time and patience with us.
Regards,
Joe W.
Supervisor
Dell Social Media Team