order rejected

Question

I put an order for a Dell inspiron 17 3000 laptop a week ago but i never got the conformation email, thinking there was a delay in my order because of pandemic after waiting 4 days later and seeking nothing but pending in my bank and paypal account i contacted Dell on the help support by email it sent to wrong department then I got sent the right email address and emailed the right department and in the end all I got email that my order rejected and i had to reorder again a week wasted and no reason why it was rejected.

And I think it's happened again because I place another order and i got the same order received email but no conformation email.

I don't know if anyone experienced this kind of problem, i'm new to this site so I don't if this happens all time or not?

DELL-Cares · Answer

Hi,

I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.

Could you provide the Dell purchase ID # and the registered owner's name via direct message? Could you also check if you have been charged for the order.

-Susanna

Jay86 · Answer

Hi, Susanna thanks very much for your reply.

Here is the information as requested.

James lawley.

I have checked my bank account and it just has my payment pending for over a week I also checked my PayPal account it also has pending and i can't cancel the payment.

DELL-Cares · Answer

Thank you for replying. I do not have the IRN # on any of the messages. Could you provide the IRN # ? so that I can have it reviewed. -Susanna

Jay86 · Answer

Hi, Susanna Here is the  I put the IRN number in my last reply but it looks it was removed.

DELL-Cares · Answer

Hi,  Your IRN was removed as it is private data. Please send us a private message.

Jay86 · Answer

Hi, i'm trying to send a private message to you about my IRN number but when i try to nothing happens. James.

CTG_8273 · Answer

@Jay86  I would not sent that info in PM. Since I done that I been getting scam calls. Maybe send an email or contact Sales on the Dell chat.

CTG_8273 · Answer

@Jay86  The reason I do not trust the Dell Bot. I just got this sent to me.     DELL-Cares to   CTG_8273 ‎12-17-2020 08:33 PM     Re: order rejected Try now please.  It is not really a bot. I am not sure how it works. But anyway they sent me a PM meaning to send you one. That is why I do not trust giving @DELL-Cares  my info. Not the first time this has happened.

Jay86 · Answer

Hi, yeah I did that about six days ago no reply, i'm beginning to think Dell doesn't care at all. Thanks for the tip i'm new to this site and I think the laptop I wanted 2 weeks back is not there anymore so that was a waste time. Thanks again.

Customer Care

order rejected

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