I've been with Dell Data Safe now for a couple years in hopes the customer service would eventually come around.  I have needed customer support in the past and even with my 24 hour customer service tag number was told there was no way to contact an actualy person who gave customer support from the Data Safe department.  I was actually told there was no such support!  Is this true, is that even possible?  How do you sell a product with zero personal customer support.  Well my anual service fee is coming due this October and in doing research I found that there are many many more services out there that do data backups and they give on the phone customer support.  I am wondering, does anyone out there know if Dell has come around to providing ON THE PHONE customer support FOR DATA SAFE?  If there is still no way of getting that support the for me it is goodbye Dell, been with you for a long time but you lost your customer service mojo.