MD3420. Return code: Error 1007

Hi there Im tyng to increasy capacity of my VD add two new disks. The error says that can't comunicate with the RAID but I have ping with booth of them. Atacched error.

OPERATING ENVIRONMENT DATA

Client system name: ITMon
Client OS: Windows 10

Application version: 11.25.0G06.0026
Storage array management version: 11.25.0G06.0026
Storage array name: MD-MCS
Firmware version: 08.25.13.60
Management class: devmgr.v1125api15.Manager

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ERROR DATA

Command sent to RAID controller module in slot: 0
Host name: 0.0.0.0
IP address: 0.0.0.0

Return code: Error 1007 - Could not communicate with the RAID controller module in slot 0 to complete this request.

Possible causes include network or connection problems, RAID controller module problems, or no power to the host or storage array. Check these possible causes and then retry the operation. If you suspect a RAID controller module problem, use the Recovery Guru to resolve the problem.
Operation when error occurred: < >
Timestamp: Oct 19, 2018 9:19:59 AM

STACK DATA

devmgr.v1125api15.sam.jal.ManagementOperationFailedException: Error 1007 - Could not communicate with the RAID controller module in slot 0 to complete this request.

Possible causes include network or connection problems, RAID controller module problems, or no power to the host or storage array. Check these possible causes and then retry the operation. If you suspect a RAID controller module problem, use the Recovery Guru to resolve the problem.
at devmgr.v1125api15.sam.jal.StorageArrayFacade.createException(StorageArrayFacade.java:11285)
at devmgr.v1125api15.sam.jal.StorageArrayFacade.sendCommandCommon(StorageArrayFacade.java:9842)
at devmgr.v1125api15.sam.jal.StorageArrayFacade.sendCommand(StorageArrayFacade.java:9633)
at devmgr.v1125api15.sam.jal.StorageArrayFacade.startVolumeExpansion(StorageArrayFacade.java:5338)
at devmgr.v1125api15.sam.volume.expansion.IncreaseCapacityDialog$ExpandVolumeTask.doTask(IncreaseCapacityDialog.java:679)
at devmgr.v1125api15.sam.volume.expansion.IncreaseCapacityDialog$ExpandVolumeTask.doTask(IncreaseCapacityDialog.java:661)
at devmgr.v1125api15.shared.task.AbstractTask$1.call(AbstractTask.java:127)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at devmgr.v1125api15.shared.task.AbstractTask.run(AbstractTask.java:446)
at devmgr.v1125api15.shared.task.TaskAction$PriorityEntry.run(TaskAction.java:420)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)

 

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ping screen: C:\Users\rcastro.MYCOSMETIC>ping 192.168.1.100

Pinging 192.168.1.100 with 32 bytes of data: Reply from 192.168.1.100: bytes=32 time<1ms TTL=64 Reply from 192.168.1.100: bytes=32 time<1ms TTL=64 Reply from 192.168.1.100: bytes=32 time=1ms TTL=64 Reply from 192.168.1.100: bytes=32 time<1ms TTL=64 Ping statistics for 192.168.1.100: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Users\rcastro.MYCOSMETIC>ping 192.168.10.238

Pinging 192.168.10.238 with 32 bytes of data: Reply from 192.168.10.238: bytes=32 time=4ms TTL=64 Reply from 192.168.10.238: bytes=32 time<1ms TTL=64 Reply from 192.168.10.238: bytes=32 time<1ms TTL=64 Reply from 192.168.10.238: bytes=32 time<1ms TTL=64 Ping statistics for 192.168.10.238: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 4ms, Average = 1ms