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DDoS Upgrade: DD880 to 5.7.0.10
I have issue with upgrade on one of my DD.
I failed PreCheck with following:
Failed PreCheck
DD880 cannot be upgraded to this release. EOSL platform type -cannot perform upgrade
DD880 cannot be upgrade to this release. EOSL platform type - cannot perform upgrade
but this was on previous screens
DD OS 5.7.0.10 is supported on the following Data Domain systems:
Appliance Series: DD9500, DD990, DD7200, DD890, DD880, DD4500, DD860, DD690, DD4200, DD670, DD2500, DD640, DD630, DD2200, DD620, DD610, DD160, DD140, DD2500-4TB
Appliance Series with the DD Extended Retention software option: DD9500, DD990, DD7200, DD4500, DD860, DD4200
DD880 is on supported Appliance Series, yet fails
jbrooksuk
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February 25th, 2016 13:00
What DD OS version are you upgrading from?
LorenLew
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February 25th, 2016 14:00
- Current OS version: 5.6.0.3-485123
- Target OS version: 5.7.0.10-518172
On Thu, Feb 25, 2016 at 1:58 PM, jbrooksuk
ble1
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February 27th, 2016 13:00
Is there any specific reason why you wish to run 5.7.x? I ask this since according to latest target revision and adoption document for DDOS 5..7.x is only 4% used (5.7.0.10 23.15% of it) and DD880 is rather old HW by current standards so I'm not sure how much I would push older hardware with newer software (especially since some newer power extensions depend on newer or updated hw power). I would rather use 5.6.0.5 if I were you since you are already at 5.6.x (unless there is specific reason to use 5.7.x.).
richbinstead
62 Posts
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March 1st, 2016 06:00
Hi Loren,
I've just checked the pre-upgrade script contained in the DDOS 5.7.0.10 rpm and indeed it does contact this explicit check for a DD880, despite the documentation stating that it's in the supported model list.
I'll check with our engineering team regarding if this is a documentation issue or if this is an oversight.
cheers, Rich.
richbinstead
62 Posts
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March 1st, 2016 09:00
I checked with engineering and they have advised the pre upgrade script is correct and that a DD880 is not a supported platform for DDOS 5.7.x.
Therefore it's an oversight in the DDOS 5.7.x release notes, which I've requested are updated to reflect this.
Sorry that it doesn't help you upgrade to 5.7 though.
LorenLew
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March 1st, 2016 10:00
The reason for the 5.7.x upgrade is for our product certification with DD appliance. I am trying to obtain clarification whether it is an error on the model verification or if in deed the upgrade is not going to support this model. Then if not will need to look at other options for 5.7.x Certification
Deb_PS
156 Posts
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May 10th, 2016 14:00
https://support.emc.com/kb/478353