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Missing disk group
Hi All
I have a DD660 on 5.1.1.0 with enough memory and license appropriate, but disk group missing, after upgrade from 4.9.3.1. The DDOS upgrade 'appeared' to fail, but still shows its upgraded to 5.1.1.0. Any ideas?
Memory Usage Summary
Total memory: 16025 MiB
Free memory: 950 MiB
Total swap: 12287 MiB
Free swap: 12287 MiB
Current Alerts
--------------
Alert Id Time Severity Class Object Message
-------- ------------------------ -------- ------- ------ -------------------------
138 Tue Jul 7 15:03:19 2015 ALERT Storage 1 Disk group is missing.
-------- ------------------------ -------- ------- ------ -------------------------
There is 1 active alert.
Disk Show State
-----------------
Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
--------- ------------------------------------------------
1 . . . . s . . . . . . .
2 v v v v v K K K K K K K K K K K
--------- ------------------------------------------------
Legend State Count
------ --------------- -----
In Use Disks 11
s Spare Disks 1
v Available Disks 5
K Known Disks 11
------ --------------- -----
Total 28 disks
Thanks...Steven
PatrickBetts
116 Posts
0
July 23rd, 2015 12:00
StevenAraujo,
You're going to need to open a Service Request to get this matter fixed. Did you upgrade from 4.9.3.1 straight to 5.1.1.0? It's recommended that systems go to 4.9.4.5 before upgrading to 5.x. If you have a support contract, please open a ticket and let our Hardware team review this for you.
Best Regards,
Patrick Betts
DataDomain NET TSE
umichklewis
1.2K Posts
0
July 23rd, 2015 12:00
Can you print the CLI output from "license show local"? The broken upgrade might have affected your license in an odd way.
StevenAraujo
25 Posts
0
July 23rd, 2015 13:00
Hi Karl,
Thank you for being so helpful. To be honest, the ES20 came with purchase, which would mean this would be under the non-shelf capacity license. So this ES20 doesn't require any license per 'grand fathering' of KB 182089 via pre DDOS 5.1
Incorrect reporting shown for ES20 enclosures
PURPOSE
This document provides instructions to find out if the incorrect total shown for ES20 enclosures is because of old ES20’s that was sold without capacity license.
APPLIES TO
All Data Domain systems
DD OS 5.1 and later
CAUSE
Capacity licensing was introduced in DD OS5.1. Old ES20 enclosures did not require capacity licensing and should be recognized and available for use.
SOLUTION
Check the serial numbers for the ES20 attached using the command enclosure show topology
Check if the ES20 is a pre DD OS 5.1 shelf which does not require a license. Licensed ES20 enclosure will always have the following format:
SHU0xxxxxx2xxxx or SHU1xxxxxx2xxxx
3. ES20 Enclosures that do not fall into the catagory listed above do not require a capacity license and will not claim a license. Example SHU0945847LB909
Any other ideas/recommendations?
All the best,
Steven