Hi there -
What is the official name of the product you are looking for support for?
there are quite a few different products which hold the DDP naming convention. See below for a few examples, once we know the product name, the route to proper support is much easier.
Dell Data Protection | Encryption Enterprise
Dell Data Protection | Rapid Recovery
Dell Data Protection | Endpoint Recovery
Hiyya! Tickets related to Dell Data Protection | Encryption can be opened through a variety of ways. If you have the service tag for your DDP |E instance, you can go to techdirect.dell.com/.../Login.aspx to open a case that will be assigned automatically. If you are having issues with that, please call into our global queue at: 877.459.7304 Ext. 4310039
Dell Data Security
Need Immediate help? Please call DDP |E Support @ +1.877.459.7304 Ext. 4310039