This can depend on the version of the Dell Encryption client that is being ran. We do have fixes around this with our 8.6.1 or later client, but we may need more information. Sadly if we are at 8.6.1 or later, we may need to get a ticket going with our phone support queues so we can gather diagnostic data and investigate why we are not firing off correctly for these long file-paths.
our Chat queues and our phone queues are available to assist if necessary. for more information on their ours and methods of contact, please visit this KB article:
I've opened a ProSupport ticket and am working to collect diagnostic info on this specific system. We were pushing out the 8.13.0.20 client - and will be testing the 8.15 client per the suggestion of ProSupport.
I'll try to remember to post an update once it's resolved.
dell-dale p
2 Intern
•
156 Posts
0
October 16th, 2017 16:00
Hi SgtTomK,
This can depend on the version of the Dell Encryption client that is being ran. We do have fixes around this with our 8.6.1 or later client, but we may need more information. Sadly if we are at 8.6.1 or later, we may need to get a ticket going with our phone support queues so we can gather diagnostic data and investigate why we are not firing off correctly for these long file-paths.
our Chat queues and our phone queues are available to assist if necessary. for more information on their ours and methods of contact, please visit this KB article:
www.dell.com/.../sln303218
-Dale
SgtTomK
14 Posts
0
October 18th, 2017 06:00
Hi Dale,
I've opened a ProSupport ticket and am working to collect diagnostic info on this specific system. We were pushing out the 8.13.0.20 client - and will be testing the 8.15 client per the suggestion of ProSupport.
I'll try to remember to post an update once it's resolved.
v/r
-Tom