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May 23rd, 2018 09:00

OpenManage Essentials Catalog Action reports as current, but firmware update unavailable

I use OpenManage Essentials (OME) to push out firmware updates to Dell PowerEdge servers. I want to bring a stale server up to current firmware levels. OME reports that the server is at current levels. Yet I can go to the support.dell.com site and check the ServiceTag for this server and find available firmware to be downloaded which would bring me to a newer level. For unknown reasons OME is not recognizing the availability of updates. (I need an updated iDRAC firmware which supports Java 1.8 MD5 signed virtual console viewer, and am hoping I can get that to work. However in a general sense I want the latest levels of code on this server before I re-deploy it.) How do I get OME to update its catalog successfully and then allow me to do a System Update?!

Below are the steps I have attempted in OME:


System Update > Catalog Action > Select a Catalog Source: http://downloads.dell.com/catalog/catalog.cab > Import now
Result: "Import Dell EMC Version Control Catalog for System Update from http://downloads.dell.com/catalog/catalog.cab complete."

Manage > Discovery and Inventory > Perform Discovery and Inventory Now
Result: "Discovery range(s) submitted for discovery and inventory"

System Update > Compliant Systems > PowerEdge 720xd

Because the PowerEdge 720xd is in the Compliant Systems list, it is not eligible for a System Update! However when I look online I see (for example!) BIOS version 2.6.1 is available and iDRAC7 version 1.66.65 is available. However, the server's BIOS is still 1.6.0 and iDRAC is still 1.30.30 as reported by the OME inventory below. How do I get OME to place this server in the non-compliant System Update queue or how do I force OME to download new catalog information which contains the available updates?


Manage > Discovery Portal > Server > Inventoried > PowerEdge 720xd Details

Device Summary
"Health Status" "Connection Status" "Device Name" "Device Type" "Model" "Service Tag" "Node Id" "Asset Tag" "Express Service Code" "System Uptime" "Total Installed Memory (MB)" "Maximum Memory Capacity (MB)" "Location" "Revision" "Device Discovery Time" "Device Inventory Time" "Device Status Time"
"Normal" "On" "mirpesxi02-idrac.rayovac.com" "Server" "PowerEdge R720xd" "670HSW1" "N/A" "N/A" "13484787841" "N/A" "32768" "786432" "N/A" "N/A" "5/23/2018 11:37:14 AM" "5/23/2018 11:37:14 AM" "5/23/2018 11:02:27 AM"

RAC Device Information
"RAC IP Address" "RAC Type" "RAC DNS Name" "RAC Connection Status"
"10.130.4.43" "Remote Access Controller" "mirpesxi02-idrac.rayovac.com" "On"

Data Sources
"Global Status" "Name" "Version" "Description" "Manufacturer"
"Normal" "Integrated Dell Remote Access Controller" "1.30.30" "This system component provides a complete set of remote management functions for Dell PowerEdge servers" "Dell Inc."

NIC Information
"IPv4 Address" "IPv6 Address" "MAC Address" "Current MAC Address" "Description" "TOE Capability" "TOE Enabled"
"N/A" "N/A" "D4:AE:52:A8:A9:CB" "D4:AE:52:A8:A9:CB" "Broadcom Gigabit Ethernet BCM5720 - D4:AE:52:A8:A9:CB" "N/A" "N/A"
"N/A" "N/A" "D4:AE:52:A8:A9:CC" "D4:AE:52:A8:A9:CC" "Broadcom Gigabit Ethernet BCM5720 - D4:AE:52:A8:A9:CC" "N/A" "N/A"
"N/A" "N/A" "D4:AE:52:A8:A9:CD" "D4:AE:52:A8:A9:CD" "Broadcom Gigabit Ethernet BCM5720 - D4:AE:52:A8:A9:CD" "N/A" "N/A"
"N/A" "N/A" "D4:AE:52:A8:A9:CE" "D4:AE:52:A8:A9:CE" "Broadcom Gigabit Ethernet BCM5720 - D4:AE:52:A8:A9:CE" "N/A" "N/A"
"10.130.4.43" "N/A" "78:45:C4:F6:43:C2" "N/A" "iDRAC.Embedded.1" "N/A" "N/A"

Processor Information
"Family" "Speed (MHz)" "Cores" "Brand" "Model" "Stepping"
"Intel(R) Xeon(TM)" "2200" "8" "Intel" "Intel(R) Xeon(R) CPU E5-2660 0 @ 2.20GHz" "N/A"
"Intel(R) Xeon(TM)" "2200" "8" "Intel" "Intel(R) Xeon(R) CPU E5-2660 0 @ 2.20GHz" "N/A"

Memory Device Information
"Size (MB)" "Type" "Bank" "Asset Tag" "Type Details" "Failure Mode" "Form Factor" "Name" "Manufacturer" "Part Number" "Serial Number"
"4096" "DDR3" "A" "N/A" "DDR3 DIMM" "N/A" "N/A" "DIMM.Socket.A1" "Samsung" "M393B5273EB0-YH9" "85E017B4"
"4096" "DDR3" "A" "N/A" "DDR3 DIMM" "N/A" "N/A" "DIMM.Socket.A2" "Samsung" "M393B5273EB0-YH9" "85E017BA"
"4096" "DDR3" "A" "N/A" "DDR3 DIMM" "N/A" "N/A" "DIMM.Socket.A3" "Samsung" "M393B5273EB0-YH9" "85E018B9"
"4096" "DDR3" "A" "N/A" "DDR3 DIMM" "N/A" "N/A" "DIMM.Socket.A4" "Samsung" "M393B5273EB0-YH9" "85E018A2"
"4096" "DDR3" "B" "N/A" "DDR3 DIMM" "N/A" "N/A" "DIMM.Socket.B1" "Samsung" "M393B5273EB0-YH9" "85E017B2"
"4096" "DDR3" "B" "N/A" "DDR3 DIMM" "N/A" "N/A" "DIMM.Socket.B2" "Samsung" "M393B5273EB0-YH9" "85E017B3"
"4096" "DDR3" "B" "N/A" "DDR3 DIMM" "N/A" "N/A" "DIMM.Socket.B3" "Samsung" "M393B5273EB0-YH9" "85E017AB"
"4096" "DDR3" "B" "N/A" "DDR3 DIMM" "N/A" "N/A" "DIMM.Socket.B4" "Samsung" "M393B5273EB0-YH9" "85E017AA"

Firmware Information
"Name" "Version" "Enclosure ID" "Type"
"Lifecycle Controller, 1.1.0.1108, A00" "1.1.0.1108" "0" "Lifecycle Controller, 1.1.0.1108, A00"
"BIOS" "1.6.0" "0" "BIOS"

Power Supply Information
"Location" "Output (Watts)" "Type" "Power Monitoring Capable"
"PSU.Slot.1" "750" "AC" "N/A"
"PSU.Slot.2" "750" "AC" "N/A"

Device Card Information
"Bus Speed" "Data Bus Width" "Description" "Manufacturer" "Slot Length" "Slot Number" "Slot Type"
"N/A" "Unknown" "PES12N3A PCI Express Switch" "Integrated Device Technology, Inc." "Unknown" "5" "Unknown"
"N/A" "Unknown" "PES12N3A PCI Express Switch" "Integrated Device Technology, Inc." "Unknown" "5" "Unknown"
"N/A" "Unknown" "Gigabit VT Quad Port Server Adapter" "Intel Corporation" "Unknown" "5" "Unknown"
"N/A" "Unknown" "Gigabit VT Quad Port Server Adapter" "Intel Corporation" "Unknown" "5" "Unknown"
"N/A" "Unknown" "PES12N3A PCI Express Switch" "Integrated Device Technology, Inc." "Unknown" "5" "Unknown"
"N/A" "Unknown" "Gigabit VT Quad Port Server Adapter" "Intel Corporation" "Unknown" "5" "Unknown"
"N/A" "Unknown" "Gigabit VT Quad Port Server Adapter" "Intel Corporation" "Unknown" "5" "Unknown"

Embedded Device Information
"Description" "Manufacturer"
"G200eR2" "Matrox Electronics Systems Ltd."
"Xeon E5/Core i7 DMI2" "Intel Corporation"
"SH7757 PCIe Switch [PS]" "Renesas Technology Corp."
"C600/X79 series chipset USB2 Enhanced Host Controller #1" "Intel Corporation"
"C600/X79 series chipset LPC Controller" "Intel Corporation"
"PERC H710 Mini (for monolithics)" "LSI Logic / Symbios Logic"
"NetXtreme BCM5720 Gigabit Ethernet PCIe" "Broadcom Corporation"
"NetXtreme BCM5720 Gigabit Ethernet PCIe" "Broadcom Corporation"
"NetXtreme BCM5720 Gigabit Ethernet PCIe" "Broadcom Corporation"
"NetXtreme BCM5720 Gigabit Ethernet PCIe" "Broadcom Corporation"
"Xeon E5/Core i7 IIO PCI Express Root Port 1a" "Intel Corporation"
"Xeon E5/Core i7 IIO PCI Express Root Port 1b" "Intel Corporation"
"Xeon E5/Core i7 IIO PCI Express Root Port 2a" "Intel Corporation"
"SH7757 PCIe-PCI Bridge [PPB]" "Renesas Technology Corp."
"82801 PCI Bridge" "Intel Corporation"
"Xeon E5/Core i7 IIO PCI Express Root Port 2c" "Intel Corporation"
"Xeon E5/Core i7 IIO PCI Express Root Port 3a in PCI Express Mode" "Intel Corporation"
"C600/X79 series chipset PCI Express Virtual Root Port" "Intel Corporation"
"C600/X79 series chipset USB2 Enhanced Host Controller #2" "Intel Corporation"
"SH7757 PCIe Switch [PS]" "Renesas Technology Corp."
"C600/X79 series chipset PCI Express Root Port 1" "Intel Corporation"
"C600/X79 series chipset PCI Express Root Port 8" "Intel Corporation"
"SH7757 PCIe Switch [PS]" "Renesas Technology Corp."
"Xeon E5/Core i7 IIO PCI Express Root Port 1a" "Intel Corporation"
"Xeon E5/Core i7 IIO PCI Express Root Port 2a" "Intel Corporation"
"Xeon E5/Core i7 IIO PCI Express Root Port 3a in PCI Express Mode" "Intel Corporation"
"Xeon E5/Core i7 IIO PCI Express Root Port 3c" "Intel Corporation"

Controller Information
"Number" "Name" "Type" "Firmware Version" "Channel Count" "Physical Device Count" "Logical Device Count" "Cache Size (MB)" "Memory Size" "Vendor" "Current Mode"
"1" "PERC H710 Mini" "N/A" "21.1.0-0007" "N/A" "N/A" "N/A" "512" "N/A" "DELL" "N/A"

Enclosure Information
"Channel Number" "Enclosure ID" "Service Tag" "Name" "Product ID" "Type" "SCSI ID" "Asset Name" "Asset Tag" "Serial Number" "Part Number" "Backplane Part Number" "Vendor" "Current Config Mode" "Backplane Type"
"0" "1" " " "BP12G+EXP 0:1" "N/A" "N/A" "N/A" "N/A" " " "N/A" "N/A" "N/A" "N/A" "N/A" "N/A"

Physical Disk Information
"Name" "Enclosure ID" "Channel" "Target ID" "LUN ID" "Size (GB)" "Bus Type" "Serial Number" "Model Number" "Revision" "Part Number" "Media Type" "Vendor" "Remaining Rated Write Endurance" "Supported Encryption Types"
"Disk.Bay.0:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "0" "N/A" "931" "SATA" "9XG97T4D 9XG97T4D" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.1:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "1" "N/A" "931" "SATA" "9XG9MWN7 9XG9MWN7" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.2:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "2" "N/A" "931" "SATA" "9XG9607J 9XG9607J" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.3:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "3" "N/A" "931" "SATA" "9XG975H1 9XG975H1" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.4:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "4" "N/A" "931" "SATA" "9XG975E6 9XG975E6" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.5:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "5" "N/A" "931" "SATA" "9XG97QQ2 9XG97QQ2" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.6:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "6" "N/A" "931" "SATA" "9XG97V29 9XG97V29" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.7:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "7" "N/A" "931" "SATA" "9XG4FPG6 9XG4FPG6" "ST91000640NS " "AA09" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.8:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "8" "N/A" "931" "SATA" "9XG4G99G 9XG4G99G" "ST91000640NS " "AA09" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.9:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "9" "N/A" "931" "SATA" "9XG4G8R5 9XG4G8R5" "ST91000640NS " "AA09" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.10:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "10" "N/A" "931" "SATA" "9XG4FQBZ 9XG4FQBZ" "ST91000640NS " "AA09" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.11:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "11" "N/A" "931" "SATA" "9XG9NA6K 9XG9NA6K" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.12:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "12" "N/A" "931" "SATA" "9XG9NAH0 9XG9NAH0" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.13:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "13" "N/A" "931" "SATA" "9XG9MVLN 9XG9MVLN" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.14:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "14" "N/A" "931" "SATA" "9XG9NA4E 9XG9NA4E" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.15:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "15" "N/A" "931" "SATA" "9XG9MWVL 9XG9MWVL" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.16:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "16" "N/A" "931" "SATA" "9XG9MWT0 9XG9MWT0" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.17:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "17" "N/A" "931" "SATA" "9XG9MVMT 9XG9MVMT" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.18:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "18" "N/A" "931" "SATA" "9XG9MVE0 9XG9MVE0" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.19:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "19" "N/A" "931" "SATA" "9XG9MWVN 9XG9MWVN" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.20:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "20" "N/A" "931" "SATA" "9XG9MVW3 9XG9MVW3" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.21:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "21" "N/A" "931" "SATA" "9XG9MX91 9XG9MX91" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.22:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "22" "N/A" "931" "SATA" "9XG9NAH3 9XG9NAH3" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"
"Disk.Bay.23:Enclosure.Internal.0-1:RAID.Integrated.1-1" "1" "0" "23" "N/A" "931" "SATA" "9XG9MXJJ 9XG9MXJJ" "ST91000640NS " "AA63" "N/A" "Hard Disk Drive" "ATA " "N/A" "None"

Virtual Disk Information
"Target ID" "Name" "Device Name" "Size (GB)" "Layout" "Cache Policy" "Read Policy" "Write Policy" "Stripe Size (Bytes)"
"0" "Datastore01" "Disk.Virtual.0:RAID.Integrated.1-1" "19551" "RAID6" "Default" "Adaptive" "Write Through" "65536"

Data Center Location Information
"Data Center" "Room" "Aisle" "Rack"
"Miami Lakes" "N/A" "N/A" "N/A"

Software Inventory Information
"Software Description" "Software Version" "Software Type"
"PERC H710 Mini" "21.1.0-0007" "FRMW"
"Broadcom Gigabit Ethernet BCM5720 - D4:AE:52:A8:A9:CB" "7.4.8" "FRMW"
"Physical Disk 0:1:0" "AA63" "FRMW"
"BIOS" "1.6.0" "BIOS"
"OS Drivers Pack, 7.2.0.7, A00" "7.2.0.7" "APAC"
"Integrated Dell Remote Access Controller" "1.30.30" "FRMW"
"Enterprise UEFI Diagnostics, 4225A2, 4225.4" "4225A2" "APAC"
"Physical Disk 0:1:7" "AA09" "FRMW"
"Power Supply.Slot.1" "07.2B.7D" "FRMW"
"Power Supply.Slot.2" "07.2B.7D" "FRMW"
"System CPLD" "1.0.3" "FRMW"
"BP12G+EXP 0:1" "1.07" "FRMW"
"Lifecycle Controller, 1.1.0.1108, A00" "1.1.0.1108" "APAC"

License Information
"License Description" "License Duration" "Entitlement ID" "Time Remaining" "Device"
"iDRAC7 Enterprise License" "Never Expires" "FD00000000820683" "N/A" "iDRAC.Embedded.1"

Virtual Flash Information
"Component Name" "Index" "Free Space (MB)" " Size (MB)" "Enabled State" "Initialized State" "Licensed" "Write Protected"
"No SD Card" "1" "N/A" "N/A" "N/A" "N/A" "N/A" "N/A"

Warranty Information
"Shipped Date" "Warranty Description" "Service Provider" "Start Date" "End Date" "Days Remaining" "Service Level Code" "Warranty Type"
"3/6/2013" "Silver Support or ProSupport" "DELL" "3/6/2016" "3/6/2017" "0" "SV" "EXTENDED"
"3/6/2013" "Onsite Service After Remote Diagnosis (Consumer Customer)/ Next Business Day Onsite After Remote Diagnosis (Commercial Customer)" "UNY" "3/6/2016" "3/6/2017" "0" "ND" "EXTENDED"

 

May 29th, 2018 12:00

Thanks Rob. I have created an edited version of this question over at the Essentials queue. See https://www.dell.com/community/Dell-OpenManage-Essentials/Catalog-Action-reports-as-current-compliant-but-is-not/m-p/6087657#M14300

 

May 23rd, 2018 12:00

Additional troubleshooting steps taken:

Restarted the server which hosts OME.

Guessing that maybe my firmware was so out-of-date that it could not communicate with OME, I have downloaded (manually) the most-current BIOS, iDRAC, and LifeCycle firmware and installed (manually) those updates (which of course includes a cold restart of the server hardware). I then had OME perform a new inventory cycle. Unfortunately, same result. OME does not detect a need for updates even though I know more exist.  The target PowerEdge R720xd server still shows as "compliant" and I cannot run a System Update.

May 29th, 2018 08:00

Anyone out there care to comment on why OME is unable to detect out-of-date firmware on a PE 720xd???

2.8K Posts

May 29th, 2018 11:00

Hi George, thanks for the question.

Just a double check.  Your question states you are using OM Essentials, yes?  Was not sure if you were comparing behavior with OM Ent or using OMEss.  At any rate, if you are asking about OMEss, please post over in this dedicated OMEss forum where those guys tend to hang out.

Hope that helps!

Rob

https://www.dell.com/community/Dell-OpenManage-Essentials/bd-p/Dell-OpenManage-Essentials

 

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