dburns06
1 Nickel

RE: Newbie Help - OME Setup - Email Alerts Not Working

Jump to solution

Hi Martin,

Thanks for this, however I think I have at last found where the problem may lie.  I was really pleased to see an email in our mailbox after my last post from the OME regarding a Warranty Report - yes at last!!

However when I logged back in to the OME to check my settings, I noticed that my alert had disappeared again - so it wasn't my imagination after all!  Here are the screenshots:

I recreated the alert again, logged out of the OME and when I logged back in again, it wasn't there.

Is this a bug?  What's going on?

I think after all, my alerts would be working if only I can get them to stay...

Thanks

0 Kudos

RE: Newbie Help - OME Setup - Email Alerts Not Working

Jump to solution

I'm having the same issue as you when I create an Alert action with the name: "All Alerts" with another name it works as it should.

This has probably something to do with the fact that there is an Alert Log view with the same name.

dburns06
1 Nickel

RE: Newbie Help - OME Setup - Email Alerts Not Working

Jump to solution

That's it! You're a star!

I have recreated the alert with a different name and it's now working - I've suddenly received about 25 emails!

That's brilliant, thanks ever so much for your help, I was obviously barking up the wrong tree before.  Now to readjust my alert settings so we are not bombarded...

Many thanks

RE: Newbie Help - OME Setup - Email Alerts Not Working

Jump to solution

You are welcome, good luck with the OME implementation.

0 Kudos