Sounds like you have some problems. Most likely Dell will fix the problems if the right person is contacted. At least that has been my experience.
First would suggest that you upgrade your dealings with Dell to a supervisor. Get name, number and record all contacts.
Second you would probably get better / more response from the Delltalk Customer Service forum. Keep in mind that Delltalkers are customers only; however, A dell Tech is more likely to respond to you on the CS forum.
And finally, a lot of people have received help in resolving such problem from PC World Magazine. FYI, if you do not subscribe, you may should look into it. I have found the magazine and services very useful.
Why not buy a Lexmark Cartridge, then report the problem?
Your "someone dialling out" could just be a virus. Had that one, can't remember the name of the virus. No matter what you disable the virus is going to dial out and connect to another machine. That's probably were your data has gone.
You did update and run Norton AV regularly didn't you? About once a week at least.
Could you not recover your data from your backup?
Restoring to original date surely will remove any additions since that date. That is probably why your genealogy program disappeared.
I am confused. Your printer warranty and manual states the manufacturer is not responsisble if you use 3rd party refill kits. You used a cheap refill kit, which kills your printer within a week and now you expect either the manufacturer or Dell to fix it or replace it for free!!! I do not understand. It seems this is entirely your fault for using a cheap unapproved ink refill kit. If you put 87 octane gas in a car requiring premium and destroyed the engine would you expect the car co to give you a new car too?
You assume much in your criticism. To begin with I did not ask for a replacement, therefore you don't know what I expect from Dell Corporation.
I had trouble with the printer from the moment I received it, first--I could not use the scanner or copier and that had to be fixed, then the cartridge problem occurred.
The cartridge lasted 2 months--my Hewlet Packard cartridge lasted 3 years. I used the printer very little for personal use only. The cartridge should have lasted a reasonable length of time and two months for minimal printing is not reasonable. Also, I did not replace the cartridge, I only refilled it. The refill kit was purchased through a well known national distributor. I could have lied about refilling the cartridge and just replaced it with a new cartridge before reporting the problem but chose to be honest.
I purchased and paid for the computer package through Dell Corporation--that makes them responsible in my opinion. If I buy a house the general contractor is responsible for a full year. If I purchase something through Walmart or any other retail store they stand behind what they sell for a REASONABLE length of time.
In addition to the problems I listed there have been many, many others not listed with the computer that I have no idea how to fix and Dell's Customer Support cannot fix the problems either.
I trusted Dell Corporation because of their reputation. I wanted and needed a company I could trust with excellent customer support to help me through this highly technical experience and I have been disappointed.
I have an anti virus program (not Norton) and it was supposed to be running at the time this virus hit--when I restored the computer to an earlier date that fixed the problem--thank you so much for that suggestion.
Also, I was supposed to have received Works and Word SR 2000 already installed on the computer but did not receive them and the backup disks give me an error message that I do not understand. I called Technical Support and they sent a new copy of those programs but I get the same error message and cannot install those programs.
Because there is no printer now I cannot print error messages, instructions on how to fix things, etc and everything has to be hand written. I find it hard to believe that Dell won't stand behind what they have sold me, even Walmart stands behind what they sell and if I were to buy a new home the general contractor would stand behind it for a reasonable period of time. I am very disappointed in Dell.
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2 Intern
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284 Posts
0
May 20th, 2002 15:00
First would suggest that you upgrade your dealings with Dell to a supervisor. Get name, number and record all contacts.
Second you would probably get better / more response from the Delltalk Customer Service forum. Keep in mind that Delltalkers are customers only; however, A dell Tech is more likely to respond to you on the CS forum.
And finally, a lot of people have received help in resolving such problem from PC World Magazine. FYI, if you do not subscribe, you may should look into it. I have found the magazine and services very useful.
http://www.pcworld.com/features/article/0,aid,94583,00.asp
And , good luck.
XPS T450 - Powerleap 1.2
ATI All in Wonder 128 Pro AGP 32 Mhz
TB Montego II - Altec 495 Speakers
Windows 2000 Pro
Roadrunner on Linksy BEFSR41 LAN
ostell
120 Posts
0
May 20th, 2002 18:00
Your "someone dialling out" could just be a virus. Had that one, can't remember the name of the virus. No matter what you disable the virus is going to dial out and connect to another machine. That's probably were your data has gone.
You did update and run Norton AV regularly didn't you? About once a week at least.
Could you not recover your data from your backup?
Restoring to original date surely will remove any additions since that date. That is probably why your genealogy program disappeared.
Roschg
52 Posts
0
May 21st, 2002 01:00
SharonNorager
4 Posts
0
May 23rd, 2002 10:00
I had trouble with the printer from the moment I received it, first--I could not use the scanner or copier and that had to be fixed, then the cartridge problem occurred.
The cartridge lasted 2 months--my Hewlet Packard cartridge lasted 3 years. I used the printer very little for personal use only. The cartridge should have lasted a reasonable length of time and two months for minimal printing is not reasonable. Also, I did not replace the cartridge, I only refilled it. The refill kit was purchased through a well known national distributor. I could have lied about refilling the cartridge and just replaced it with a new cartridge before reporting the problem but chose to be honest.
I purchased and paid for the computer package through Dell Corporation--that makes them responsible in my opinion. If I buy a house the general contractor is responsible for a full year. If I purchase something through Walmart or any other retail store they stand behind what they sell for a REASONABLE length of time.
In addition to the problems I listed there have been many, many others not listed with the computer that I have no idea how to fix and Dell's Customer Support cannot fix the problems either.
I trusted Dell Corporation because of their reputation. I wanted and needed a company I could trust with excellent customer support to help me through this highly technical experience and I have been disappointed.
SharonNorager
4 Posts
0
May 23rd, 2002 10:00
I have an anti virus program (not Norton) and it was supposed to be running at the time this virus hit--when I restored the computer to an earlier date that fixed the problem--thank you so much for that suggestion.
Also, I was supposed to have received Works and Word SR 2000 already installed on the computer but did not receive them and the backup disks give me an error message that I do not understand. I called Technical Support and they sent a new copy of those programs but I get the same error message and cannot install those programs.
Because there is no printer now I cannot print error messages, instructions on how to fix things, etc and everything has to be hand written. I find it hard to believe that Dell won't stand behind what they have sold me, even Walmart stands behind what they sell and if I were to buy a new home the general contractor would stand behind it for a reasonable period of time. I am very disappointed in Dell.