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AOL shuts down computer
Just recently, when starting up the AOL program, it automatically shuts down the computer when the sign in screen appears. Upon restart, I get a serious error message.
I have run Norton virus and none were found. Also checked for any adware, malware, etc.
I even uninstalled AOL and reinstalled a different version but the same problem occurs.
I have to keep AOL on for my wife otherwist I would remove it totally. Getting AOL to answer a phone call is impossible for help.
Does anyone have any idea as to what is occurring? It sounds like a virus but Norton's latest definition didn't detect any.
fireberd
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May 29th, 2005 22:00
Try reinstalling AOL and see if that helps.
AOL:smileysurprised:
Tennessee Fan
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May 30th, 2005 00:00
Tennessee Fan
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May 30th, 2005 00:00
osprey4
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May 30th, 2005 00:00
Tenn Fan:
I suggest you use the AOL system information tool to delete the AOL adapters, then reboot and start AOL again, and the program will reinstall the adapters (and make you restart). Another utility in the system info tool is the AOL computer checkup.
If that does not work, please post the exact error message (spelling important), and your system details, as well as the version(s) of AOL you are trying.
I'm with you, we only have AOL because my wife likes it (but only $5 a month isn't too bad).
osprey4
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May 30th, 2005 09:00
You don't need to run the application to start the system information tool. Please try that first. There's no harm trying, and it's faster than posting a question here asking whether you should try it.
If you could post back which version of AOL, that would be helpful.
jd10013
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May 30th, 2005 14:00
osprey4
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May 30th, 2005 16:00