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215485
March 29th, 2010 04:00
Alert! Previous thermal processor failure : thermal event, computer freezing,shutting off,and won't boot up!?
DETAILES OF PROBLEM
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Ok I"ve been haivng a problem with my computer lately. First of all, It started when my computer suddenly froze, So I turned it off( by holdin fown power button) Then when I turned it back on,it would load into the BIOs screen(DELL logo,w/ status bar) for about 3 secs. then it dies off without notice.
Well recently,someone suggested to reinstall the battery (inside; form mother board). SO I removed it,and placed it back,turn the computer back on. It did all the IDE configuration thing....Then an Alert message came up, stating ALERT!|Previous thermal processor failure.(the first time I did this,it said thermal event/error,now it says this all the time I reinstall battery).Also, I checked the system event log(f12) and noticed, it said " CPUO TEMPERATURE" like 10 times.I think it also said CMOS Battery error, but I think that's from the reinstallation of the battery...
SO anyways, I then proceeded into windows... I was able to log in (it didnt die yet) But then after about 5 minutes, It froze again(just like the very begining),but the computer didn't turn off,it just stayed frozen. I turned off the comp, turn It back on, and did the same thing(shutted off after 3 sec). SO basically It's a repeat. I can only boot up when I reinstall the battery.....but then It does the same thing again(freezes...)
COMPUTER INFOS.
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Model: DELL PRECISION WORKSTATION 360
Model #: DHM
Operating system :Windows Xp(SERV.PACK 2)
BIOS: AO1(I believe ,Im not even sure).
THINGS THAT MIGHT'VE CAUSED this....
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- Reinstalled windows xp(2 weeks prior to this) using a cd from my HP laptop,which I wasn't sure was a good thing because it's from HP,and has Home Edition, while this WAS a PROFESSIONAL(not 100% sure tho if it was professional).
- Downloaded movies,which were safe,like it had good ratngs and coments,(But a Virus couldn't be doing this right?)
- Moved files into a CD to burn.
- Computer is old(from 2003)
- Doesn't get much air I guess(BUT Ive cooled it down,and it keeps happening).
More...
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- I don't know if this is a heatsink/fan problem,a Motherboard problem(not likely ,the dell person said),or hardware problem or w.e.
- I've checked the two fans ,they are running,but a little dust on them(I don't know if there's more fans.
: I checked the big one,and the small one near the USB ports.(I don't know if there's one on the big grey box thing(where the main computer plug connects to)
- Haven't done anything inside the computer.....(ex. cleaning,adding new hard drive etc)
- I've researched and it's mostly form the fan,heatsink,and thermal paste???
SUMMARIZATION:
Computer kept freezing ,doesn't want to boot up(dies off at splash screen,unless I reinstall battery). Only If I reinstall battery,will it work for about 5 mins and wll then freeze again(I turn it off,and back on and then dies at splash screen again.so I repeat this).Been getting an error: ALERT! previous thermal processor failure(before I got the error: thermal event,and has "cpuo temperature" on event log ).
SO that's pretty much it. Please help me guys, give as much suggestions as you can, But the most accurate ones....and thanks! This would really help me and I hope I'll solve it,and this would also help other people having the same problem.
fireberd
9 Legend
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33.4K Posts
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March 29th, 2010 04:00
What PC Model Number? What Operating System? Too many different Dell's and we can't give you specific advice without it.
Many Dell's have diagnostic "beeps" at boot up if there is a problem, do you get any beeps? Also, many have diagnostic lights either on the front panel of the tower or on the rear of the motherboard. In addition the color or flashing color of the power indicator light can also aid in troubleshooting.
The error message about previous attempts at booting.... suggest a corrupted (or possibily a failed) hard drive.
echizen18
11 Posts
0
March 29th, 2010 10:00
Operaitng system:windows xp Home edition (service pack 2)
Model: dell workstation 360 serires
Model #:DHM.....
is that enough,sorry I'll post more later,I have to go school.
RoHe
10 Elder
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45.2K Posts
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March 29th, 2010 12:00
Might also help if you include the checkpoint where it failed, if you remember it from that error message.
Ron
fireberd
9 Legend
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33.4K Posts
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March 29th, 2010 12:00
There are many possibilities for a Dell "DHM" model.
Do you have an Optiplex 360?
echizen18
11 Posts
0
March 29th, 2010 21:00
It's a precision worstation 360 series....
Well the message was......"Alert! Previous attempts at booting this system have failed at checkpoint {EMem}. For help in resolving this problem please note this chekpoint and contact Dell Technical Support." =3
HELP PLZ PPL!
I added MORE INFOS,please check it out,
I hope someone can really help me with this,pleaseeeeeeeeeeee.............
RoHe
10 Elder
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45.2K Posts
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March 30th, 2010 10:00
Power off an unplug from the wall. Press/hold power button on tower for ~15. Open the case and remove the motherboard battery. Press/hold power button again for ~30 sec. Reinstall the battery (right-side-up!) and see if it boots with only mouse, monitor and keyboard connected.
Ron
echizen18
11 Posts
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March 30th, 2010 21:00
Yehs it worked!!!!!!!!
I was able to get pass the splash screen....(DELL STATUS TIHNG AT THE BEGGINING)..Then right after that it did the "Performing automatic IDE COnfiguration thing...Then it listed all the primary device and tuffs(ex.primary master:cd-rom etc)...
After everything loaded,I gon another ALERT! error, stating that Previous thermal processor failure.SO I then checked tthe system event log(set up utility thing)...and it said "CPUO TEMPERATURE" like 10 times.It also said CMOS BATTERRY error,but I think that's because I reinstalled the battery....So I think it really is an overheating problem..but what's causing it?
After that I was able to load into windows....But then after about 5 minutes it freezes, and dies off again( just like before)..when I turned it on,it went to the splash Dell screen(bios screen),and shutted off after 3 seconds.SO then I just kept repeating this process(reinstalling battery and so on) SO what exactly is causing my computer to freeze and shut off by itself? I checked the fans(I opened it while its on) and both fans work(idk if theres more)....so I don't really know what the problem might be.
HELP PLEASE
RoHe
10 Elder
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45.2K Posts
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March 31st, 2010 10:00
Either the fan isn't working, the heatsink
<ADMIN NOTE: Broken link has been removed from this post by Dell>
isn't properly attached, and/or the heatsink failed. Don't run it too much more until you figure out the problem or you might fry the CPU.
Ron
DCX4EVER
288 Posts
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March 31st, 2010 11:00
First thing I would is to confirm that all fans and ducting including heatsink are clear of dust and debris. A computer from 2003 especially one that is a server is bound to have collected dust bunnies over the years. Also remove heatsink and remove old thermal paste and reapply new compond. The old paste is bound to be dried up and thermally inefficient by now. Power back up and see how long it runs. Either it is good or there is a hardware malfunction with the mb temperature sensors or driver issues with all the different software loads you were attempting to install. You should not be loading HP home sp2 over xp pro in the first place. Use one version and reload all the drivers fresh. Complete all windows updates as well. Good Luck.
echizen18
11 Posts
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March 31st, 2010 18:00
Ok, THANKS!I'll try those ASAP but I like don't have any thermal compound haha,can I get it from longs?
oh and I don't really know how to remove the heatsink and fan...
and Ive checked the fans,the small one spins,and the big one(near usb ports),BUT is that all the fans?Also I don't reallly see that much dust...just some on there...
But yeah ,thanks a lot.
Please stay in touch,and I hope I'll be able to solve this problem...
Also do you think it could be caused by the reinstallation(since it was the wrong cd)?
SHould I reinstall ti first w/ the right CD?
RoHe
10 Elder
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45.2K Posts
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March 31st, 2010 19:00
Reinstalling Windows isn't going to help with an overheating problem. Besides, you wouldn't be able to keep it running long enough to install Windows, which may take ~1+ hours.
There's probably a fan on the CPU too. The link in my previous post is to the manual for this system. It tells you how to remove and reinstall the heat sink, with pictures, even! :emotion-5:
You probably want to ask a geeky friend to help you with this. Thermal paste such as "Arctic Silver" can be bought at PC shops and on line. You don't need to use very much so the smallest tube is probably sufficient. Otherwise, you may need to take the system into a repair shop and tell them about that temperature error message.
BTW: The forum will be upgraded starting at midnight Central Time tonight until next Monday evening. So none of us will be able to post again (you can still read posts) until the upgrade is finished. Let us know next week how you're doing.
Ron
shesagordie
10 Elder
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46K Posts
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March 31st, 2010 21:00
echizen18
Directions for cleaning and applying thermal compound, are HERE.
Bev.
echizen18
11 Posts
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March 31st, 2010 21:00
Aite ,thanks...I don't think Irlly need a geeky friend....
I just learned about it,and I'm pretty confident that I can do it on my own...
SO I just replace the thermal paste right?and I'll check all the fans tooo....
Well thanks!!,Hope next week it's already fixxed 0-0
http://cgi.ebay.com/2Pcs-1g-CPU-Thermal-Paste-Heatsink-Compound-Grease-E023_W0QQitemZ220568804141QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item335aecdb2d
ALSO, do u think this is good::
echizen18
11 Posts
0
March 31st, 2010 22:00
Oh!!!!I din't check the fan in the power supply,if that one's working...
It's making a pretty rough noise too.......
Could that cause the overheatting?
RoHe
10 Elder
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45.2K Posts
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April 5th, 2010 18:00
Yup!
Ron