BIOS Setup

Question

Hello, I just bought a new Printer.  It is a Brother MFC-210C.  After I installed it, my computer hangs up for about a minute and then starts up.  I contacted the Brother Manufacturer website and emailed them about it.  This is the reply that I got:   Brother Customer: Sorry for any inconvenience you may have experienced. There are two issues, related to your computers BIOS setup that would cause this problem:  1. Computer BIOS is not up to date: Contact your computer manufacturer and verify that you are using the latest version of your computers BIOS. If you are not, have them assist in updating to the  latest version.   2. Conflict with BIOS setting: If you have verified that your computer isusing the latest version  BIOS and the problem is still occurring, contact your computer manufacturer and request that USB Enumeration be turned off in the BIOS. NOTE: Turning off USB Enumeration will have no adverse effects to your Brother machine or other devices. Does anyone know how I would go about checking this out, or is it really worth it-? Or should I just return it and get a new one? Thanks for any advice.

Majestic · Answer

Both suggestions are good ones.  Unfortunately posting your full Dell model number would have been helpful in giving you specific information.  The BIOS options available and the benefits of the newer BIOS releases can vary from model to model.   Also keep in mind that by disabling the USB Emulation or Legacy USB Support option in the BIOS can disable a USB - wireless keyboard during boot up or during activities when Windows isn't fully loaded such during OS re-installs.  Again the functionality of the USB keyboard during boot up can vary depending on the Dell model you have.

Majestic · Answer

In reviewing the BIOS history for your model I don't see any fixes or improvements made in the BIOS code regarding your problem.  Since there is always a slight element of risk, a BIOS update shouldn't be done needlessly on a machine out of warranty.  I would try the other option I have listed below first before attempting a BIOS update.   What I would do is go into the BIOS Setup program and make sure the option for Legacy USB Support is disabled.  This option can be found by selecting Advanced from the top menu and then select the Peripheral Configuration sub-menu.  You can enter the BIOS Setup by pressing the DEL key when your system is booted and the Dell logo first appears on screen.  You can click here for the on-line version of your model's User Guide and the section pertaining to the BIOS option I had mentioned.  With this option disabled the USB ports will be inactive until Windows loads the necessary drivers which should by-pass the detection of the printer during boot up.

DotAmanda · Answer

Hi Majestic, I have a Desktop Dimension 4400, that was purchased in 2002. Thank you.

DotAmanda · Answer

Majestic, Thanks for taking the time to help me out.  I decided that I would return the printer and exchange it for another.  I really did not want to risk going into the BIOS and screwing things up.  I may be over-reacting, but since I'm no Computer Technician, I would rather play it safe.  Thanks so much again!

Majestic · Answer

You're more than welcome.  I'm glad to have been of assistance.    Just for future reference accessing the BIOS and changing the BIOS option I mentioned is a relatively safe procedure.  Worse case scenario is that by changing that setting a USB - wireless keyboard won't work until Windows is fully loaded.

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BIOS Setup

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