Blue Screen error with user32.dll...help?!

Question

Okay, I am trying to fix my parents computer for them, but am having problems. The exact error message is this:   STOP: c0000221 {Bad Image Checksum} The image user32.dll is possibly corrupt. The header checksum does not match the computed checksum.   Using F2 or F10 before it reaches that point I have managed to run tests but they tell me everything is fine. I have read other users threads who have this problem and also the help page for this problem, but I am still stuck.   Firstly, I'm not sure which CD I should be using. I have the installation discs that came with the computer, but I don't know which one has XP on it?   Secondly, the CD/DVD drive on the computer is temperamental (just to be awkward). I have a external CD/DVD drive that I can attach to the computer, but I don't know if this will work as I have not previously used the external disc drive with the computer.   If this won't work is there any way of fixing the file without using the CD drive? :s   Help would be much appreciated - at the moment my parents can still use my laptop to access the internet, but I'm back off to Uni soon!   Thank you. :0)

Davet50 · Answer

knowing what system is very helpful

Pompey101 · Answer

Eeek, sorry I didn't include that. Rushing everything today - obviously not going well. :0(

It's a Dell Dimension 3000, Model DMC. Intel Pentium 4 and Windows XP (I think it is home edition).

I'm not sure how to find more system information without being on the actual computer - is this enough?

Locked Topics – Desktops General

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