Boot Error message "Checkpoint D0"

I have not had a boot error message (knock wood) since I stopped putting my PC to sleep.  It's a relatively quick boot anyway, so I just shut it down if I'm going to not use it for quite some time, and if I'm going to be gone a short time, I turn off the monitor using the physical button on the monitor.

I just changed the boot sequence as mentioned above and the error has gone away (D0).  Will need to try it for a few days to insure it is really gone.

Now, if this does fix the D0 error, any chance it might fix the lock up when put to sleep ?

Would be really nice if Dell support was reading these posts and helping us with the fixes.  As mentioned, when my machine goes to sleep, most of the times it locks up and you have to turn off the machine and start it up again.  What has happened to Dell's Quality Control ????????

I changed the boot sequence as I said earlier today and the computer still locked up during boot up from sleep.  I put the computer in sleep mode a couple hours ago and just now tried to turn it on with no luck.  There is no reason to live with a new computer that doesn't work correctly.  I plan on calling Dell again tomorrow and bitching.  I think the rest of you should do the same, so they will actually try to resolve the issue.

The next time anyone who is experiencing any of these checkpoint errors calls Dell technical support ask them to look up SmVu (or SmartVu) codes in their internal knowledge base. They have an article that contains a long list of them along with the potential causes that can aid in troubleshooting.

After I re-sequenced the boot sequence, I reveived no D0 errors for 4 boots.  This morning when I booted up the machine, the error came back.  Dell wants to replace my mother board.  I read where someone else had their mother board replaced.  Did this fix the D0  and sleep errors ??

The next time anyone who is experiencing any of these checkpoint errors calls Dell technical support ask them to look up SmVu (or SmartVu) codes in their internal knowledge base. They have an article that contains a long list of them along with the potential causes that can aid in troubleshooting.

I doubt that this will clear up the problem, as it appears to be independent of any specific error. As I posted previously in this thread, I have received the following errors on boot-up: checkpoints D0, B1, D1 and DE. My computer runs perfectly, with no problems whatsoever (knock wood) so I choose to ignore the messages, which do appear to show up only after a restart following Sleep, i.e. if I restart several times in a row there is no message, but the next restart after Sleep, I see one of the checkpoint errors listed above.

Bob N.

I doubt that this will clear up the problem, as it appears to be independent of any specific error. As I posted previously in this thread, I have received the following errors on boot-up: checkpoints D0, B1, D1 and DE. My computer runs perfectly, with no problems whatsoever (knock wood) so I choose to ignore the messages, which do appear to show up only after a restart following Sleep, i.e. if I restart several times in a row there is no message, but the next restart after Sleep, I see one of the checkpoint errors listed above. Bob N.

I wouldn't be so sure of that. While it's quite possible the chipset on the Dell-ized X58 motherboard used in the 435MT has an inherent flaw with the way it handles power management, knowing what's going at each of those checkpoints could at least help prove or disprove whether the mobo is at fault. For instance, the first response in this thread -- which contains a partial list of the SmVu codes -- indicates that various CPU and motherboard components are being initialized during D0 and D1. Depending on what's going on during checkpoints B1 and DE, which the Dell SmVu list has info about, you could find out whether any other hardware is playing into the equation here. In your case this might not be critical since as you say the errors aren't crippling your system, however I'm sure there are at least a few other 435MT owners who would very much like to get to the bottom of this.

I wouldn't be so sure of that. While it's quite possible the chipset on the Dell-ized X58 motherboard used in the 435MT has an inherent flaw with the way it handles power management, knowing what's going at each of those checkpoints could at least help prove or disprove whether the mobo is at fault. For instance, the first response in this thread -- which contains a partial list of the SmVu codes -- indicates that various CPU and motherboard components are being initialized during D0 and D1. Depending on what's going on during checkpoints B1 and DE, which the Dell SmVu list has info about, you could find out whether any other hardware is playing into the equation here. In your case this might not be critical since as you say the errors aren't crippling your system, however I'm sure there are at least a few other 435MT owners who would very much like to get to the bottom of this.

Don't get me wrong, I agree it would be instructive to know what these various checkpoints mean, and it has been infuriatingly hard for me to find that information on the net, but I suspect that even knowing what each of them means might not lead to a way to stop the messages. Obviously I could be wrong. BTW, I did have the motherboard replaced for a different reason several months ago and the messages persisted.

Bob N.

Dell Tech just replaced my motherboard.  The D0 error appears to be gone (for now) but now I am getting the Intel Boot Agent popping up.  The tech did not know how to get rid of it and just told me to hit esc and it will be cancelled.  Nice quick fix, but how do I get rid of it for good ????  Also, a few odd things popped up.  Like it tried to load drivers for Microsoft ISATAP Adapters and failed and also a new icon appeared -  Realtek.  Wasn't  there before.  Frustration level is starting to rise.  Does anyone have any ideas as to what just happened to my machine ?  I did send an email to a Dell Tech that tried to help me before.

See if this link to an Intel page helps you get rid of the Boot Agent.

Bob N.

I have been in contact with Dell for awhile.  They have installed a new mother board and when the tech left, I had more errors than I started with.  Not only did the D0  and the sleep problem remain, I was also getting a Intel Boot agent set of code popping up.  Since I purchased the machine, these errors existed and I was trying to work thru this forum (user name Stan) and Dell to resolve them.  I thought it was just a bad setting or some software upgrade.  Now I am to the point where this is starting to get very frustrating.  Dell tech support now wants me to remove my video card and do some testing.  If this does not solve the problem, they want me to do something else and do some testing.  I responded back that I am not a computer tech and they should send someone over to do this work and testing.  They came back and said that they only send out a tech to replace a hardware component.  Can I do what they requested, maybe, but what if I break something ?  This is MY RESPONSIBILITY.  Is it my responsibilty to do THEIR testing for them ?  I asked about their return policy and they said it was 21 days which has expired.  Of course it did, because I was on the phone with Dell support during this time trying to fix these errors.  I have purchased 6 Dells over the past 9 years.  This is by far the worse customer service I have seen.  They are shipping out machines with known errors and letting their customers try to determine how to fix them.  This is my last DELL !  If this was purchased in a local store, I am sure the problem would have been corrected or they would have replaced the machine.   The smart thing for Dell to do would be to replace at least one of these machines.  Take the machine into their lab and let their techs determine how to correct the problems.  After they find the solution, let everyone else know.  Does this make sense to anyone but me ?  They can not sell faulty machines and expect the customer to live with the problems.  My rant is over.

vett01,

I agree completely.  Between my business and home, I have purchased roughly 20 Dell computers over the years.  I used to recommend Dell to friends and colleagues.  I am waiting to see how this plays out, but for now, I am not recommending them any longer.  Since this problem began, I purchased 2 laptops for my kids; neither a Dell.  So, just in my home, they're down 2 sales and counting.

The old Dell would have fixed this.

Vetto1, Thank you for posting your results for the rest of us to learn from. These are brand new computers with obvious problems that are not caused by their owners. Your rant is completely justified. Dell should recall these computers and give us new ones that work properly. If Dell continues dragging their feet and refuses to do anything remotely close to solving this issue.....   Dell deleted this post and threatened to not allow me access to this forum so I will stop there.

Hmmm.  So they DO monitor these forums.

Interesting that they'll delete posts and threaten people, but don't offer any actual support.

This is my first Dell PC and probably will be my last.