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72560
April 19th, 2013 12:00
Boot loop after RAM upgrade on Studio XPS 8100
Hi,
I'm trying to upgrade the RAM on my studio XPS and i'm having issues. Originally there was 4G ram (2x2 elpina 1333mhz DDR3) and i wanted to add another 8 so i bought some Kingston RAM (KHX1333c9d3b1k2/8G). When i use all 4 sticks (original ram in 1 and 2, khx in 3 and 4) my computer enters an endless reboot loop when booting up, i have about 10-15 seconds of "useable" time, i can get into the BIOS and saw really fast that it did indeed recognize 12G of RAM but it reboots over and over again before even seeing the windows splash screen (it reboots when i'm in the BIOS,etc). If i use only the new ram the computer freezes at the Dell splashscreen at about 25% load. Booting up with just the old RAM works just fine. I updated my motherboard's BIOS to A05, no change. I was thinking about reseting the CMOS but i don't think it'd help any as it works fine with the old RAM
I'm starting to think this memory is defect, anyone see something i might have overlooked ? both RAM are the same speed, same clock, same voltage.
Kelbear1
1.5K Posts
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April 19th, 2013 14:00
The HyperX memory may not be compatible with your system. Sometimes it does not matter if all the specs are the same. I would advise Crucial memory for Dell upgrades since it's guaranteed to work.
Dev Mgr
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9.3K Posts
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April 19th, 2013 15:00
To add to Kelbear1, go to crucial.com, and use their memory finder to be guided to memory that is guaranteed compatible with your 8100. Just randomly buying (Crucial) memory doesn't guarantee compatibility.
Mekado
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April 24th, 2013 16:00
Ok so there's something with the board. I tried 2 other brands of memory (Crucial and Corsair) the exact models "guaranteed to work with my studio xps 8100" and it does the same exact thing, reboot loop if i use all 4 sticks, freeze on startup if i use only the new memory... The memory is rated at 1.5V so there shouldn't be any BIOS adjustment to make (not that i could, it seems to be locked anyways) So now i'm really stumped. This memory is "guaranteed" to work with my model which should be able to take 4+4+4+4G ram (dosen't even work with 4+/+4+/) i really don't know what could be the issue now.
Anyone has some ideas ?
xqzit
31 Posts
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April 26th, 2013 15:00
@Mekado,
Remove the old memory modules and try installing one 4GB Kingston HyperX module and see if boots and repeat the process with the second 4GB module. I think one 4GB module is defective. Also try installing one working module in all the slots and see if boots in all the slots. If it doesn't boot in any of the slots then one of the slot might be having some issue.
Let me know if it works.
osprey4
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34.2K Posts
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April 27th, 2013 04:00
Hi Mekado,
Two ideas. Reset the CMOS. Update the BIOS.
jwcarter
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June 28th, 2014 05:00
shesagordie
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46K Posts
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June 28th, 2014 15:00
jwcarter
Best to post this in the Customer Care Forum, here:
http://en.community.dell.com/support-forums/customercare/f/4674.aspx
Bev.