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Brand new XPS 630I has been defective since it came out of the box on June 5, 2008
I have spent over 20 hours troubleshooting my defective XPS 630I with Dell techs all over the world. I have 6 different case numbers from all the different representatives that detail all the many fixes attempted by Dell Connect. Dell has even sent and installed a new hard drive - but the computer still won't work properly on the internet. It freezes/locks-up, works very slowly, etc.. In spite of Dell's best efforts, the computer apparently can't be fixed to work properly, so I would like to return it. Can someone advise me as to how to return this unit because Dell refuses to take back a useless brand new computer.
sikatcebu28
82 Posts
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July 30th, 2008 03:00
Petjoy85
6 Posts
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July 30th, 2008 12:00
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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July 30th, 2008 12:00
The refund outside of the initial 21 days from the invoice date on the XPS 630 is only done for two specific reasons. Petjoy85 wants to return the PC for other reasons which we will not do outside of the initial 21 days from the invoice date.
stefanrp97
538 Posts
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July 30th, 2008 16:00
kevpan815
202 Posts
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July 30th, 2008 22:00