Do you get any type of error message? Does it just send the email without the attachment or does it refuse to send the email as well? And which dimension do you own?
I get the error message that the server is not responding...same one that you get when it times out from taking too long. We've tried attachments of all sizes so I don't think it's a time thing. We own the Dimension 4600C.
What program? Outlook, Outook Express, or??? Can you send emails from this machine without attachments, or are you unable to send anything? Are you able to RECEIVE email on this PC using your email program in question? Is this the only problem with the PC? Can you surf on the internet with it? Is this PC in question running any firewalls? Such as XP's built-in firewall?
Some things to look at:
Take a VERY careful detailed look at your email account settings - the place where you entered in your account name, password, the POP3 and SMTP server information. All it takes is a single typo and you will not be able to send.
I don't know if the PC is running a firewall...where can I check on the settings of XP's firewall?
As far as checking the detailed settings of the e-mail accounts we have checked them all extensively. We can send e-mails without attachments from it fine, we can also receive e-mails on it fine. Surfing webpages is not a problem. We can transfer files from the computer between computers on our local home network...but we can't send files from the computer through the internet (via e-mail, FTP, etc.) It sounds like some sort of security/firewall is preventing this but we can't find these settings anywhere.
Check WinXP's firewall by right clicking Network Neighborhood, click Properties, right click Local Area Connection, Properties, Advanced Tab, remove check from the box.
Ok I will try this once again smile - which method/program is it that you are unable to send attachments with. You indicate you use different web-based email programs. Since it is web-based, it has very little to do with XP or any of your OS settings - it's all on the server-side. Any number of reasons could affect why you cannot send attachments - the email box on that web-based account is full, or lacks enough room to actually accept and the send fails, or the account itself is restricted to not permit attachments, or the server of the ISP is set to not allow attachments.
The reason this has nothing to do with your OS is because you are using your browser (presumably), unless you are using Outlook Express or Outlook 2003, or another that permitts HTTP email server (HTTP are those web based emailing such as MSN, hotmail, Yahoo, etc) and if this is the case, then you need to look at the Outlook and check the program, its very possible you have the attachment filters set up to prohibit sending the particular type of attachments you are wanting to send.
Kind of makes a difference here to know exactly how you are "emailing" things - if through your browser to say excite/yahoo/msn/hotmail etc, that is one thing, if through an email program like outlook/eudora/pegasus etc via HTTP to the web mail site (hotmail/extite etc) that is different, or if simply using an email program via POP3/IMAP etc. directly.
It's not XP's firewall...it was unchecked. I even checked it to check the settings but didn't see anything there holding it up.
As far as e-mail programs we are mainly using web based e-mail programs like excite. We've tried Outlook but haven't done anything much with Outlook Express. The problem doesn't seem to be in excite because e-mails from the same account work fine on any other computer.
We are using web based e-mail accounts (excite, yahoo, hotmail, etc.) The reason I feel the problem can ONLY be with the computer is because these accounts work fine from every other computer. This means I can log on to excite from my laptop and send e-mails with attachments...but when I try to do this same thing on the Dell it never works. If it was a problem with the server it wouldn't work from my laptop on the SAME wireless network using the SAME wireless adapter. This is I agree baffling and I am pretty computer literate and have not been able to figure this out. It's driving me nuts.
ok well assuming you are using IE as the browser to do your web-mail - sounds like you got one or more security options set in IE on that particular PC and or if you using a software firewall like say Zone Alarm or such - try sending etc with it disabled and if that works, then you know its your software firewall. But things I would do since it seems isolated to the particular PC and browser would be to delete the casche, clear the files including off-line, reset all the security and cookie settings to default. Check to see if the site is listed in your restricted list and also in the hosts file. If none of these lets you do what you need .. . Get a different browser such as mozila or such and launch it go to wherever it is you send webmail and try again. If it fails to send with the attachment then you would know that something got set in the OS and it is not a browser security setting. And if this is the case, you might have to visit your control panel computer admin stuff and look around in your group policies stuff and see - perhaps something got set unawares.
Bill Snyder
266 Posts
0
February 3rd, 2004 16:00
spparker
5 Posts
0
February 3rd, 2004 17:00
I get the error message that the server is not responding...same one that you get when it times out from taking too long. We've tried attachments of all sizes so I don't think it's a time thing. We own the Dimension 4600C.
Seventy
2 Intern
•
417 Posts
0
February 3rd, 2004 18:00
How about a bit of info
What program? Outlook, Outook Express, or???
Can you send emails from this machine without attachments, or are you unable to send anything?
Are you able to RECEIVE email on this PC using your email program in question?
Is this the only problem with the PC? Can you surf on the internet with it?
Is this PC in question running any firewalls? Such as XP's built-in firewall?
Some things to look at:
Take a VERY careful detailed look at your email account settings - the place where you entered in your account name, password, the POP3 and SMTP server information. All it takes is a single typo and you will not be able to send.
spparker
5 Posts
0
February 3rd, 2004 19:00
I don't know if the PC is running a firewall...where can I check on the settings of XP's firewall?
As far as checking the detailed settings of the e-mail accounts we have checked them all extensively. We can send e-mails without attachments from it fine, we can also receive e-mails on it fine. Surfing webpages is not a problem. We can transfer files from the computer between computers on our local home network...but we can't send files from the computer through the internet (via e-mail, FTP, etc.) It sounds like some sort of security/firewall is preventing this but we can't find these settings anywhere.
Any ideas on where to look?
Seventy
2 Intern
•
417 Posts
0
February 3rd, 2004 20:00
llbandit
515 Posts
0
February 3rd, 2004 20:00
Check WinXP's firewall by right clicking Network Neighborhood, click Properties, right click Local Area Connection, Properties, Advanced Tab, remove check from the box.
John
DELL-Donald K
2 Intern
•
4K Posts
0
February 4th, 2004 03:00
Open outlook express, click tools, options, security tab, Uncheck do not allow attachments .. et al
See if that helps
also see: http://support.microsoft.com/default.aspx?scid=kb;en-us;168974&Product=oex
Seventy
2 Intern
•
417 Posts
0
February 4th, 2004 10:00
Seventy
2 Intern
•
417 Posts
0
February 4th, 2004 12:00
Ok I will try this once again smile - which method/program is it that you are unable to send attachments with. You indicate you use different web-based email programs. Since it is web-based, it has very little to do with XP or any of your OS settings - it's all on the server-side. Any number of reasons could affect why you cannot send attachments - the email box on that web-based account is full, or lacks enough room to actually accept and the send fails, or the account itself is restricted to not permit attachments, or the server of the ISP is set to not allow attachments.
The reason this has nothing to do with your OS is because you are using your browser (presumably), unless you are using Outlook Express or Outlook 2003, or another that permitts HTTP email server (HTTP are those web based emailing such as MSN, hotmail, Yahoo, etc) and if this is the case, then you need to look at the Outlook and check the program, its very possible you have the attachment filters set up to prohibit sending the particular type of attachments you are wanting to send.
Kind of makes a difference here to know exactly how you are "emailing" things - if through your browser to say excite/yahoo/msn/hotmail etc, that is one thing, if through an email program like outlook/eudora/pegasus etc via HTTP to the web mail site (hotmail/extite etc) that is different, or if simply using an email program via POP3/IMAP etc. directly.
spparker
5 Posts
0
February 4th, 2004 12:00
It's not XP's firewall...it was unchecked. I even checked it to check the settings but didn't see anything there holding it up.
As far as e-mail programs we are mainly using web based e-mail programs like excite. We've tried Outlook but haven't done anything much with Outlook Express. The problem doesn't seem to be in excite because e-mails from the same account work fine on any other computer.
spparker
5 Posts
0
February 4th, 2004 13:00
Seventy
2 Intern
•
417 Posts
0
February 4th, 2004 14:00