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1 Rookie

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6 Posts

35458

March 25th, 2012 21:00

Cannot install Windows xp!!

I am trying to install windows xp on my XPS 400 desktop it boots from the cd and starts to go through the process but stops at "setup is starting windows". It does not move from there??

Anybody know what could be causing this??

9 Legend

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47K Posts

March 26th, 2012 06:00

Must use ATA in bios for the hard drive.

Drive could be bad .

48 Posts

March 26th, 2012 06:00

This here could be from faulty ram. I would run a program such as Memtest 86 to check for faulty ram.

If it were trying to boot XP with the SATA setting on AHCI or RAID it would BSOD with an error code 0x7b.

10 Elder

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46K Posts

March 26th, 2012 07:00

alexander910

Windows XP Clean Installation Process.

You should follow the below steps if you are not using RAID or don’t have an internal floppy drive connected to your system.

Remove any external devices from the computer, such as external serial or parallel port devices and external USB peripherals (not including your mouse, keyboard and monitor).

Within BIOS Setup: Set CD-ROM to load prior to hard drive.
Insert the Windows XP installation CD in the CD drive.
Restart your computer.
When the blue DELL logo is displayed, press the 'F2' key to enter the BIOS Setup.
Press the 'Down Arrow' key on your keyboard to highlight Boot Sequence.
Press the 'Enter' key to display the available boot devices.
Press the 'Up Arrow' key or the key to highlight IDE CD-ROM Device.
Press the 'U' key or the 'D' key on the keyboard to move IDE CD-ROM Device to the top of the list.
Press the 'Enter' key.
Within BIOS Setup: Switch from RAID Autodetect / AHCI to RAID Autodetect / ATA.
Press the 'Down Arrow' key on your keyboard to highlight SATA Operation.
Press the 'Enter' key to display the available RAID configuration modes.
Press the 'Right Arrow' key to select RAID Autodetect / ATA.
Press the 'Enter' key.
Press the 'Esc' key to exit Setup.
Press the 'Right Arrow' key to select Save/Exit.
Press the 'Enter' key.
Your system attempts to boot to the CD that is inserted in the CD drive.
Boot off the Windows XP SP2 installation CD.
The following message appears: Press any key to boot from the CD.
Press the 'Spacebar' to boot to the Windows XP SP2 installation CD.

The setup program will now copy files to your system. This will take several minutes, please wait. After the files have been copied, a message appears and notifies you that the computer will be restarted.
Press the Enter key to restart the computer or a timer will count down and restart the computer automatically.
Restart.
When the computer restarts, the following message appears: Press any key to boot from the CD.
Do not press any keys when this message appears and allow the operating system to load.
The Windows XP Setup window appears. Many devices will be detected during this process. This will take several minutes, please wait. Once this process is completed, the Regional and Language Options window appears.
Follow Windows XP SP2 configuration instructions.
After all hardware has been detected and the files have been copied to the hard drive, the system will restart. When the computer restarts, the following message appears: Press any key to boot from the CD.
Do not press any keys when this message appears and allow the operating system to load.
Once the Desktop appears, eject the Windows XP SP2 installation CD from the CD drive.

Then Install the drivers and applications in the following order,
Desktop System Software (if applicable)
Intel Chipset
Video Card
Network Interface Card (NIC)
Sound Card
Modem
All other drivers.
Install the Anti Virus utility and update the definitions, followed by all the critical Microsoft updates.

Note: During the installation of XP, remember to use the option to delete all the partitions and then recreate them.

Bev.

1 Rookie

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6 Posts

March 26th, 2012 08:00

Compgeke,

I tried new ram I get the same result!! I do not get any error code, I changed the setting from AHCI to ATA and get the same result, " Setup is starting Windows" but is stuck there the process does not complete!!

1 Rookie

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6 Posts

March 26th, 2012 08:00

SpeedStep,

Why must ATA be used in bios?? How do I do that?? HD works on other computer where I actually installed OS on that HD.

1 Rookie

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6 Posts

March 26th, 2012 08:00

Elijah,

I HAVE TRIED DIFFERENT OS CD'S AND I GET THE SAME RESULT, IT BOOTS FROM THE CD STARTS THE PROCESS AND STOPS AT "SETUP IS STARTING WINDOWS". I INSTALLED THE OS ON ANOTHER COMPUTER, TOOK THE HD INSTALLED IT ON ANOTHER COMPUTER AND INSTALLED THE OS, THINKING I COULD THEN INSTALL THE HD BACK INTO THE DELL COMPUTER AND IT WOULD BOOT UP BUT NO LUCK. I TOOK OFF THE RAM AND INSTALLED NEW RAM BUT SAME THING IT BOOTS UP FROM CD STARTS THE PROCESS AND STOPS AT "SETUP IS STARTING WINDOWS". I HAVE RUN THE DIAGNOSTICS ON THE HD AND, ACCORDING TO THE DIAGNOSTICS, THE HD IS FINE.

ANY OTHER IDEAS???

9 Legend

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47K Posts

March 26th, 2012 17:00

SpeedStep,

Why must ATA be used in bios?? How do I do that?? HD works on other computer where I actually installed OS on that HD.

ATA is REQUIRED not optional.  XP does not natively support AHCI/SATA Drives.

http://support.dell.com/support/edocs/systems/xps400/sm/syssetup.htm

SATA Operation

Determines the integrated SATA controller's operating mode:

RAID Autodetect/ AHCI (the default setting) – RAID if the drives are signed, otherwise AHCI
RAID Autodetect/ ATA – RAID if the drives are signed, otherwise ATA
RAID On – SATA is configured for RAID on every boot.

Device Driver Issues

You may receive a "Stop 0x0000007B" error message in the following scenarios:
  • A device driver that the computer boot controller needs is not configured to start during the startup process. 
  • (ATA NOT AHCI)
  • A device driver that the computer boot controller needs is corrupted.
  • Information in the Windows XP registry (information related to how the device drivers load during startup) is corrupted.
Windows XP requires a miniport driver to communicate with the hard disk controller that is used to start your computer.
f Windows XP does not supply a device driver for your controller or if Windows XP is using a corrupted or incompatible driver,
you must replace the driver with a valid copy that is compatible with your controller and Windows XP. 

During the first phase of the Windows XP installation, Setup displays the following message at the bottom of the screen:
Press F6 if you have to install a third-party SCSI or RAID driver.
Press F6 and then follow the instructions to install a mass-storage device driver from your Original Equipment
Manufacturer (OEM).
For additional information about using F6 to load an OEM device driver to support, click the following article number to
view the article in the Microsoft Knowledge Base:
314859  Limited OEM driver support is available with F6 during Windows XP Setup
To determine if your hard disk controller is compatible with Windows XP and to obtain information about drivers that are
included on the Windows XP CD-ROM or that are available for download, see the latest Windows XP
Hardware Compatibility List (HCL).
For additional information about the latest Windows XP HCL, click the following article number to view the article in the
Microsoft Knowledge Base:
314062  The latest Windows XP hardware compatibility list
If your hard disk controller is not listed on the HCL, contact the manufacturer of your computer, system board, or hard
disk controller for information about the availability of a driver. Microsoft does not guarantee that a resolution is available
for non-HCL equipment.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
315239  Microsoft support policy for hardware that does not appear on the Windows HCL

6.4K Posts

March 26th, 2012 19:00

It appears that Alexander910 either has the correct installation disk, or has the SATA controller set to a compatible setting for his disk.  He is reaching the point at which Windows Setup is launching Windows XP from the hard drive.  If the SATA controller was the problem he would be stopped with a 0x0000007B error at the beginning.

I've been waiting for someone to ask him what port he is using for the drive; a single drive needs to be on SATA 0 as otherwise the BIOS will have trouble finding the bootable drive when setup starts Windows.

10 Elder

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45.2K Posts

March 26th, 2012 19:00

And you'll have to install the SATA driver from a floppy diskette during the XP installation when prompted to press F6 to install them.

10 Elder

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45.2K Posts

March 26th, 2012 20:00

If he installed the SATA driver during the installation then he has to open BIOS setup and change SATA Operation back to RAID Autodetect/ AHCI before XP will boot from the hard drive.

1 Rookie

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6 Posts

March 26th, 2012 21:00

Ron,

The issue was with Windows XP so what I did was install Vista and it installed like it should, it is working again!!

Thank you all for your help!!!

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