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34.2K Posts

October 17th, 2012 15:00

Hi Bill,

How is the monitor connected? Does this happen with all USB ports and devices?

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16 Posts

October 17th, 2012 16:00

I use a DVI lead. When this has occured all USB ports are affected. As is the card reader and DVD player. I have had the computer about 18 months now with very little changes to it since new and nothing recently. And this issue only started just over a week ago. The only changes recently have been the offical windows updates.  

1 Message

December 31st, 2012 12:00

I am having the same problem with my computer.  Were you able to resolve this issue?

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34.2K Posts

January 1st, 2013 14:00

Hi Sunderlandaz,

Is this happening with all removable storage devices? What model and OS, please?

January 27th, 2013 17:00

I'm having the same issue. Any removable device, cd rom, usb, etc. Rebooting stops the issue for a while, but it's back again. The usb I put in last (new usb, I'm guessing it had to install the drivers, too) it took a good 2-3 minutes of wiggling the mouse, clicking the keyboard, as the screen when to sleep and back 5-6 times.

XPS 8500 cor i7, windows 7 64 bit, 12 G RAM

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34.2K Posts

January 28th, 2013 04:00

Hi larissap112,

Try disabling autorun.

2 Posts

February 22nd, 2013 13:00

I am having a similar problem. The monitor goes into power save mode at strange times. Opening some programs (like Dell Support Center), putting a disk in the DVD drive, connecting to USBs. I have an XPS 8300 running Windows 7, ST2320 monitor.

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34.2K Posts

February 23rd, 2013 04:00

Hi Otterpapa,

Power save mode is not the problem, just a symptom that your monitor has stopped getting a signal from the computer. The question becomes why. Is this a recent problem?

2 Posts

February 23rd, 2013 12:00

This has been happening since we bought the computer new from Dell. Why would opening a program or connecting something cause the computer to stop sending a signal to the.monitor?

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34.2K Posts

February 24th, 2013 03:00

Hi Otterpapa,

I can't say without some diagnosis why this would occur. Is your 8300 still under warranty?

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