Just wanted to thank you for all your help. I spoke with my IT guy at work about this a little more and he thought it could be a capacitor on the motherboard and suggested I replace it.
I was able to find a new replacement motherboard on eBay for around $80. After installing that, the computer is running fine.
Thanks again for all the troubleshooting suggestions!
Since you performed a factory reset and still have the same problem, it's most likely a hardware problem. Have you opened up the case to check for dust problems? That might be the place to start. Overheating could cause symptoms like this.
If the inside looks ok, then I would run through the Dell diagnostics, and be sure to test the RAM, hard drive, video card, etc. to check for hardware problems.
Ran the full diagnostic and it looks like everything passed. At this point I might have to monitor the temperature unless there's something I might be missing here.
My Dell Log File Saturday, February 01, 2014 11:32:46 AM Overall Test Result: Passed
----------------------------------------------------------------------------------- Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz (CPU:0) [CPU:0:0:0:*:*0000000000000003h] -----------------------------------------------------------------------------------
Name: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz Cores: 2 Threads: 2 Signature: 1067Ah Technology: 45 nm Performance Max Qualified Speed: 2.93 GHz Current Speed: 2.93 GHz Multiplier: x 11.0 (6 - 11) FSB Speed: 1.06 GHz Bus Speed: 266.01 MHz Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, XD, VMX Cache Summary L1 Instruction Cache: 2 x 32.00 kB L1 Data Cache: 2 x 32.00 kB L2 Cache: 3.00 MB
----------------------------------------------------------------------------------------------------- USB Receiver [USB:0:1\\?\USB#VID_046D&PID_C52B#5&13b1e99d&0&1#{a5dcbf10-6530-11d2-901f-00c04fb951ed}] -----------------------------------------------------------------------------------------------------
Manufacturer: Logitech Device Version: 18.0.1 USB Version: 2.0.0 USB Device Speed: USB 1.1 (Full-speed) Driver Provider: Microsoft Driver Version: 6.1.7601.17586, 6-21-2006 Driver: c:\windows\system32\drivers\usbccgp.sys
USB Status Test
Test Started - 2/1/2014 11:24:23 AM
Test Finished: - 2/1/2014 11:24:24 AM Passed
--------------------------------------------------------------------------------------------------------------- Dell USB Entry Keyboard [USB:3:1\\?\USB#VID_413C&PID_2107#5&f41a338&0&1#{a5dcbf10-6530-11d2-901f-00c04fb951ed}] ---------------------------------------------------------------------------------------------------------------
Driver Provider: Microsoft Driver Version: 6.1.7601.17514, 6-21-2006 Driver: c:\windows\system32\drivers\hidusb.sys
USB Status Test
Test Started - 2/1/2014 11:24:24 AM
Test Finished: - 2/1/2014 11:24:24 AM Passed
----------------------------------------------------------------------------------------------------------------------- USB Internet Phone by TigerJet [USB:4:2\\?\USB#VID_06E6&PID_C200#A11310020558E4#{a5dcbf10-6530-11d2-901f-00c04fb951ed}] -----------------------------------------------------------------------------------------------------------------------
Driver Provider: Microsoft Driver Version: 6.1.7601.17586, 6-21-2006 Driver: c:\windows\system32\drivers\usbccgp.sys
USB Status Test
Test Started - 2/1/2014 11:24:24 AM
Test Finished: - 2/1/2014 11:24:24 AM Passed
---------------------------------------------------------------------------------------------------------- Mass Storage Device [USB:5:5\\?\USB#VID_058F&PID_6362#058F63626420#{a5dcbf10-6530-11d2-901f-00c04fb951ed}] ----------------------------------------------------------------------------------------------------------
Manufacturer: Generic Serial Number: 058F63626420 Device Version: 1.0.0 USB Version: 2.0.0 USB Device Speed: USB 2.0 (High-speed) Driver Provider: Microsoft Driver Version: 6.1.7601.17577, 6-21-2006 Driver: c:\windows\system32\drivers\usbstor.sys
Everything looks fine there, even the temperatures.
In Windows 7, there is a default to restart in the event of a system failure. I want you to turn that off. Go to Control Panel, System, Advanced System Settings, click the Advanced tab, and then the Settings button next to Startup and Recovery. Uncheck the box next to Automatically Restart.
The next time you experience an event that causes the OS to crash, you should see the blue screen error. Write it down.
Okay did all that, and the computer restarted again, but with no blue screen. Just the usual complete shut down. I double checked to make sure the box was still unchecked, which it was.
question for you as I have the identical issue and have for quite a while, do you have a model number of the mother board replacement you purchased and did you have to do anything else to replace it at home?
I have the 560 with a triple monitor vid card which I use for work, not gaming, and the computer shuts down only while on the internet (firefox is the browser I use) not even when using flash or anything, just performing a search hitting the enter button or clicking the mouse seems to set it off. it was also suggested that a bad capacitor could be causing it from a friend of mine. Are there any special tools or that paste that goes between the fan and the cpu that's needed to replace the mother board?
Not especially. I found an identical motherboard on eBay. It was a lot easier to just order a new one since the repair on the motherboard is usually frowned upon. They new motherboard was relatively inexpensive too, but since swapping there's been 0 issues.
Anjables
6 Posts
0
February 17th, 2014 09:00
Just wanted to thank you for all your help. I spoke with my IT guy at work about this a little more and he thought it could be a capacitor on the motherboard and suggested I replace it.
I was able to find a new replacement motherboard on eBay for around $80. After installing that, the computer is running fine.
Thanks again for all the troubleshooting suggestions!
osprey4
4 Operator
•
34.2K Posts
0
January 30th, 2014 10:00
Hi Anjables,
Since you performed a factory reset and still have the same problem, it's most likely a hardware problem. Have you opened up the case to check for dust problems? That might be the place to start. Overheating could cause symptoms like this.
If the inside looks ok, then I would run through the Dell diagnostics, and be sure to test the RAM, hard drive, video card, etc. to check for hardware problems.
Anjables
6 Posts
0
January 30th, 2014 10:00
Very good thank you! I'll work on that this weekend and post the results.
Anjables
6 Posts
0
February 1st, 2014 11:00
Ran the full diagnostic and it looks like everything passed. At this point I might have to monitor the temperature unless there's something I might be missing here.
My Dell Log File
Saturday, February 01, 2014 11:32:46 AM
Overall Test Result: Passed
-----------------------------------------------------------------------------------
Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz (CPU:0) [CPU:0:0:0:*:*0000000000000003h]
-----------------------------------------------------------------------------------
Name: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz
Cores: 2
Threads: 2
Signature: 1067Ah
Technology: 45 nm
Performance
Max Qualified Speed: 2.93 GHz
Current Speed: 2.93 GHz
Multiplier: x 11.0 (6 - 11)
FSB Speed: 1.06 GHz
Bus Speed: 266.01 MHz
Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, XD, VMX
Cache Summary
L1 Instruction Cache: 2 x 32.00 kB
L1 Data Cache: 2 x 32.00 kB
L2 Cache: 3.00 MB
-----------------------------------------
Core : 0 [CPU:0:0:0:0:*0000000000000001h]
-----------------------------------------
Temperature: 44 C
Threads: 1
-----------------------------------------
Core : 1 [CPU:0:0:0:1:*0000000000000002h]
-----------------------------------------
Temperature: 41 C
Threads: 1
Register Test
Test Started - 2/1/2014 11:02:30 AM
Test Finished: - 2/1/2014 11:02:30 AM
Passed
Level 2 Cache Test
Test Started - 2/1/2014 11:02:30 AM
Test Finished: - 2/1/2014 11:02:35 AM
Passed
Math Register Test
Test Started - 2/1/2014 11:02:35 AM
Test Finished: - 2/1/2014 11:02:35 AM
Passed
MMX Test
Test Started - 2/1/2014 11:02:36 AM
Test Finished: - 2/1/2014 11:02:36 AM
Passed
SSE Test
Test Started - 2/1/2014 11:02:36 AM
Test Finished: - 2/1/2014 11:02:36 AM
Passed
SSE2 Test
Test Started - 2/1/2014 11:02:36 AM
Test Finished: - 2/1/2014 11:02:36 AM
Passed
SSE3 Test
Test Started - 2/1/2014 11:02:37 AM
Test Finished: - 2/1/2014 11:02:37 AM
Passed
SSSE3 Test
Test Started - 2/1/2014 11:02:37 AM
Test Finished: - 2/1/2014 11:02:37 AM
Passed
SSE4.1 Test
Test Started - 2/1/2014 11:02:37 AM
Test Finished: - 2/1/2014 11:02:37 AM
Passed
Prime Number Generation Test
Test Started - 2/1/2014 11:02:38 AM
Test Finished: - 2/1/2014 11:02:38 AM
Passed
Floating Point Unit Test
Test Started - 2/1/2014 11:02:38 AM
Test Finished: - 2/1/2014 11:02:39 AM
Passed
--------------------------------
System Memory [MEMSystem Memory]
--------------------------------
Total Physical Memory: 8.00 GB
Maximum Supported Memory: 8.00 GB
--------------------------------------------------------------
2048 MB DDR3-SDRAM (1067 MHz) [SMBUS:0400h:A0hSMBUS:0400h:A0h]
--------------------------------------------------------------
Source: SPD
Memory Size: 2.00 GB
Memory Type: DDR3-SDRAM (1067 MHz)
Memory Manufacturer: Samsung
Memory Part Number: M378B5673EH1-CF8
Memory Serial Number: 93AC852C
--------------------------------------------------------------
2048 MB DDR3-SDRAM (1067 MHz) [SMBUS:0400h:A2hSMBUS:0400h:A2h]
--------------------------------------------------------------
Source: SPD
Memory Size: 2.00 GB
Memory Type: DDR3-SDRAM (1067 MHz)
Memory Manufacturer: Samsung
Memory Part Number: M378B5673EH1-CF8
Memory Serial Number: 93AC8532
--------------------------------------------------------------
2048 MB DDR3-SDRAM (1067 MHz) [SMBUS:0400h:A4hSMBUS:0400h:A4h]
--------------------------------------------------------------
Source: SPD
Memory Size: 2.00 GB
Memory Type: DDR3-SDRAM (1067 MHz)
Memory Manufacturer: Samsung
Memory Part Number: M378B5673EH1-CF8
Memory Serial Number: 93AC8533
--------------------------------------------------------------
2048 MB DDR3-SDRAM (1067 MHz) [SMBUS:0400h:A6hSMBUS:0400h:A6h]
--------------------------------------------------------------
Source: SPD
Memory Size: 2.00 GB
Memory Type: DDR3-SDRAM (1067 MHz)
Memory Manufacturer: Samsung
Memory Part Number: M378B5673EH1-CF8
Memory Serial Number: 93AC8537
Advanced Pattern Test
Test Started - 2/1/2014 11:02:39 AM
Test Finished: - 2/1/2014 11:05:09 AM
Passed
Bit Low Test
Test Started - 2/1/2014 11:05:09 AM
Test Finished: - 2/1/2014 11:05:23 AM
Passed
Bit High Test
Test Started - 2/1/2014 11:05:24 AM
Test Finished: - 2/1/2014 11:05:39 AM
Passed
Nibble Move Test
Test Started - 2/1/2014 11:05:39 AM
Test Finished: - 2/1/2014 11:05:58 AM
Passed
Checkerboard Test
Test Started - 2/1/2014 11:05:58 AM
Test Finished: - 2/1/2014 11:06:18 AM
Passed
Walking One Left Test
Test Started - 2/1/2014 11:06:18 AM
Test Finished: - 2/1/2014 11:06:55 AM
Passed
Walking One Right Test
Test Started - 2/1/2014 11:06:55 AM
Test Finished: - 2/1/2014 11:07:34 AM
Passed
Auxiliary Pattern Test
Test Started - 2/1/2014 11:07:34 AM
Test Finished: - 2/1/2014 11:07:58 AM
Passed
Address Test
Test Started - 2/1/2014 11:07:58 AM
Test Finished: - 2/1/2014 11:08:20 AM
Passed
Modulo20 Test
Test Started - 2/1/2014 11:08:20 AM
Test Finished: - 2/1/2014 11:08:58 AM
Passed
Moving Inversion Test
Test Started - 2/1/2014 11:08:58 AM
Test Finished: - 2/1/2014 11:10:27 AM
Passed
Windows Memory Test
Test Started - 2/1/2014 11:10:27 AM
Informative Message: - 2/1/2014 11:10:28 AM
No memory diagnostic results were found in the event log.
Test Finished: - 2/1/2014 11:10:28 AM
Passed
---------------------------------------------------------------------------------------------------
NVIDIA GeForce GTX 550 Ti [PCI:1:0:0PCI\VEN_10DE&DEV_1244&SUBSYS_089C10DE&REV_A1\4&25CE4FBF&0&0008]
---------------------------------------------------------------------------------------------------
Vendor Name: NVIDIA Corporation
Interface: PCI Express x16
Negotiated Link Width: x16
Video Card Chip Type: GeForce GTX 550 Ti
Video Card Memory: 1.00 GB
Video Card BIOS: Version 70.26.3a.0.1
Fan Speed: 1650 RPM
Driver Provider: NVIDIA
Driver Version: 9.18.13.3221, 12-19-2013
---------------------
GPU : 0 [0_PCI:1:0:0]
---------------------
Temperature: 33 C
Video Memory Test
Test Started - 2/1/2014 11:10:28 AM
Test Finished: - 2/1/2014 11:14:11 AM
Passed
Primary Surface Test
Test Started - 2/1/2014 11:14:11 AM
Test Finished: - 2/1/2014 11:14:14 AM
Passed
Wireframe Line Test
Test Started - 2/1/2014 11:14:14 AM
Informative Message: - 2/1/2014 11:14:56 AM
Peak GPU Temperature: 58 C.
Test Finished: - 2/1/2014 11:14:57 AM
Passed
Fixed Transformation and Lighting Test
Test Started - 2/1/2014 11:14:57 AM
Informative Message: - 2/1/2014 11:15:39 AM
Peak GPU Temperature: 66 C.
Test Finished: - 2/1/2014 11:15:39 AM
Passed
PCI Express Status Test
Test Started - 2/1/2014 11:24:20 AM
Test Finished: - 2/1/2014 11:24:21 AM
Passed
-----------------------------------------------------------------------------------------------------------------------------------------------------
WDC WD1001FALS-00J7B0 [ATA:0:0\\?\ide#diskwdc_wd1001fals-00j7b0___________________05.00k05#4&10107c3a&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]
-----------------------------------------------------------------------------------------------------------------------------------------------------
Vendor: Western Digital
Model Number: WDC WD1001FALS-00J7B0
Serial Number: WD-WMATV4773070
Firmware Revision: 05.00K05
Size: 931.5 GB
Cache Size: >= 32.0 MB
Temperature: 35 C
Physical Sector Size: 512 B
Logical Sector Size: 512 B
Logical Sector Count: 1953525168
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
----------------------------------------------------------------------
OS - C: [PARTITION:C\\?\Volume{c03891a6-1207-11df-a2a3-806e6f6e6963}\]
----------------------------------------------------------------------
Volume Serial Number: DCEC-53D4
File System: NTFS
Volume Capacity: 916.82 GB
Volume Free Space: 852.27 GB
Volume Used Space: 64.55 GB
SMART Status Test
Test Started - 2/1/2014 11:15:39 AM
Test Finished: - 2/1/2014 11:15:41 AM
Passed
SMART Thresholds Test
Test Started - 2/1/2014 11:15:41 AM
Test Finished: - 2/1/2014 11:15:43 AM
Passed
Targeted Read Test
Test Started - 2/1/2014 11:15:43 AM
Test Finished: - 2/1/2014 11:15:45 AM
Passed
SMART Short Self Test
Test Started - 2/1/2014 11:15:45 AM
Test Finished: - 2/1/2014 11:17:48 AM
Passed
Random Seek Test
Test Started - 2/1/2014 11:17:48 AM
Test Finished: - 2/1/2014 11:18:27 AM
Passed
Funnel Seek Test
Test Started - 2/1/2014 11:18:27 AM
Test Finished: - 2/1/2014 11:19:25 AM
Passed
Linear Read Test
Test Started - 2/1/2014 11:19:25 AM
Test Finished: - 2/1/2014 11:21:03 AM
Passed
Linear Read Test - 2
Test Started - 2/1/2014 11:21:03 AM
Test Finished: - 2/1/2014 11:24:08 AM
Passed
---------------
CMOS [CMOSCMOS]
---------------
Divider Time Base: 32.77 kHz
Periodic Interrupt Rate: 976 MICROSECONDS
Checksum Test
Test Started - 2/1/2014 11:24:08 AM
Test Finished: - 2/1/2014 11:24:08 AM
Passed
Pattern Test
Test Started - 2/1/2014 11:24:08 AM
Test Finished: - 2/1/2014 11:24:19 AM
Passed
------------------------------------------------------------------------------------------------------------------------------
Intel(R) 4 Series Chipset PCI Express Root Port - 2E21 [PCI:0:1:0PCI\VEN_8086&DEV_2E21&SUBSYS_04391028&REV_03\3&11583659&0&08]
------------------------------------------------------------------------------------------------------------------------------
Vendor Name: Intel Corporation
Interface: PCI Express x16
PCI Express Status Test
Test Started - 2/1/2014 11:24:19 AM
Test Finished: - 2/1/2014 11:24:19 AM
Passed
---------------------------------------------------------------------------------------------------------
High Definition Audio Controller [PCI:0:27:0PCI\VEN_8086&DEV_3A3E&SUBSYS_04391028&REV_00\3&11583659&0&D8]
---------------------------------------------------------------------------------------------------------
Vendor Name: Intel Corporation
Interface: PCI Express
PCI Express Status Test
Test Started - 2/1/2014 11:24:19 AM
Test Finished: - 2/1/2014 11:24:20 AM
Passed
-----------------------------------------------------------------------------------------------------------------------------
Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40 [PCI:0:28:0PCI\VEN_8086&DEV_3A40&SUBSYS_04391028&REV_00\3&11583659&0&E0]
-----------------------------------------------------------------------------------------------------------------------------
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started - 2/1/2014 11:24:20 AM
Test Finished: - 2/1/2014 11:24:20 AM
Passed
-----------------------------------------------------------------------------------------------------------------------------
Intel(R) ICH10 Family PCI Express Root Port 3 - 3A44 [PCI:0:28:2PCI\VEN_8086&DEV_3A44&SUBSYS_04391028&REV_00\3&11583659&0&E2]
-----------------------------------------------------------------------------------------------------------------------------
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started - 2/1/2014 11:24:20 AM
Test Finished: - 2/1/2014 11:24:20 AM
Passed
----------------------------------------------------------------------------------------------------------
High Definition Audio Controller [PCI:1:0:1PCI\VEN_10DE&DEV_0BEE&SUBSYS_089C10DE&REV_A1\4&25CE4FBF&0&0108]
----------------------------------------------------------------------------------------------------------
Vendor Name: NVIDIA Corporation
Interface: PCI Express x16
PCI Express Status Test
Test Started - 2/1/2014 11:24:21 AM
Test Finished: - 2/1/2014 11:24:21 AM
Passed
-----------------------------------------------------------------------------------------------------------
Realtek PCIe GBE Family Controller [PCI:3:0:0PCI\VEN_10EC&DEV_8168&SUBSYS_04391028&REV_03\4&CE42100&0&00E2]
-----------------------------------------------------------------------------------------------------------
Vendor Name: Realtek Semiconductor Co., Ltd.
Serial Number: 00-00-00-00-68-4C-E0-00
Interface: PCI Express x1
MAC Address: 00:25:64:83:0d:8d
Adapter Connected: Yes
Current Speed: 1.00 Gbps
IP Address: 192.168.0.2
IP Mask: 255.255.255.0
Gateway IP Address: 192.168.0.1
DHCP Server: 192.168.0.1
Adapter DHCP Enabled: Yes
Driver Provider: Realtek
Driver Version: 7.5.730.2009, 7-30-2009
PCI Express Status Test
Test Started - 2/1/2014 11:24:21 AM
Test Finished: - 2/1/2014 11:24:21 AM
Passed
-----------------------
PCI Subsystem [PCIRoot]
-----------------------
Configuration Test
Test Started - 2/1/2014 11:24:21 AM
Test Finished: - 2/1/2014 11:24:22 AM
Passed
--------------------------------------
System Board [SYSTEMBOARDSystem Board]
--------------------------------------
Chipset: Intel G45/G43/P45/P43
Southbridge: Intel ICH10R
Manufacturer: Dell Inc.
Product: 0K83V0
RTC Accuracy Test
Test Started - 2/1/2014 11:24:22 AM
Test Finished: - 2/1/2014 11:24:23 AM
Passed
-----------------------------------------------------------------------------------------------------
USB Receiver [USB:0:1\\?\USB#VID_046D&PID_C52B#5&13b1e99d&0&1#{a5dcbf10-6530-11d2-901f-00c04fb951ed}]
-----------------------------------------------------------------------------------------------------
Manufacturer: Logitech
Device Version: 18.0.1
USB Version: 2.0.0
USB Device Speed: USB 1.1 (Full-speed)
Driver Provider: Microsoft
Driver Version: 6.1.7601.17586, 6-21-2006
Driver: c:\windows\system32\drivers\usbccgp.sys
USB Status Test
Test Started - 2/1/2014 11:24:23 AM
Test Finished: - 2/1/2014 11:24:24 AM
Passed
---------------------------------------------------------------------------------------------------------------
Dell USB Entry Keyboard [USB:3:1\\?\USB#VID_413C&PID_2107#5&f41a338&0&1#{a5dcbf10-6530-11d2-901f-00c04fb951ed}]
---------------------------------------------------------------------------------------------------------------
Driver Provider: Microsoft
Driver Version: 6.1.7601.17514, 6-21-2006
Driver: c:\windows\system32\drivers\hidusb.sys
USB Status Test
Test Started - 2/1/2014 11:24:24 AM
Test Finished: - 2/1/2014 11:24:24 AM
Passed
-----------------------------------------------------------------------------------------------------------------------
USB Internet Phone by TigerJet [USB:4:2\\?\USB#VID_06E6&PID_C200#A11310020558E4#{a5dcbf10-6530-11d2-901f-00c04fb951ed}]
-----------------------------------------------------------------------------------------------------------------------
Driver Provider: Microsoft
Driver Version: 6.1.7601.17586, 6-21-2006
Driver: c:\windows\system32\drivers\usbccgp.sys
USB Status Test
Test Started - 2/1/2014 11:24:24 AM
Test Finished: - 2/1/2014 11:24:24 AM
Passed
----------------------------------------------------------------------------------------------------------
Mass Storage Device [USB:5:5\\?\USB#VID_058F&PID_6362#058F63626420#{a5dcbf10-6530-11d2-901f-00c04fb951ed}]
----------------------------------------------------------------------------------------------------------
Manufacturer: Generic
Serial Number: 058F63626420
Device Version: 1.0.0
USB Version: 2.0.0
USB Device Speed: USB 2.0 (High-speed)
Driver Provider: Microsoft
Driver Version: 6.1.7601.17577, 6-21-2006
Driver: c:\windows\system32\drivers\usbstor.sys
USB Status Test
Test Started - 2/1/2014 11:24:24 AM
Test Finished: - 2/1/2014 11:24:24 AM
Passed
Product Version: 3.4.6422.14
osprey4
4 Operator
•
34.2K Posts
0
February 1st, 2014 16:00
Everything looks fine there, even the temperatures.
In Windows 7, there is a default to restart in the event of a system failure. I want you to turn that off. Go to Control Panel, System, Advanced System Settings, click the Advanced tab, and then the Settings button next to Startup and Recovery. Uncheck the box next to Automatically Restart.
The next time you experience an event that causes the OS to crash, you should see the blue screen error. Write it down.
Anjables
6 Posts
0
February 2nd, 2014 17:00
Okay did all that, and the computer restarted again, but with no blue screen. Just the usual complete shut down. I double checked to make sure the box was still unchecked, which it was.
Can you think of anything else I should try?
osprey4
4 Operator
•
34.2K Posts
0
February 19th, 2014 15:00
Excellent! Glad that worked.
asilver123
5 Posts
0
August 27th, 2014 07:00
question for you as I have the identical issue and have for quite a while, do you have a model number of the mother board replacement you purchased and did you have to do anything else to replace it at home?
I have the 560 with a triple monitor vid card which I use for work, not gaming, and the computer shuts down only while on the internet (firefox is the browser I use) not even when using flash or anything, just performing a search hitting the enter button or clicking the mouse seems to set it off. it was also suggested that a bad capacitor could be causing it from a friend of mine. Are there any special tools or that paste that goes between the fan and the cpu that's needed to replace the mother board?
asilver123
5 Posts
0
August 29th, 2014 12:00
Anjables
6 Posts
0
August 29th, 2014 12:00
Not especially. I found an identical motherboard on eBay. It was a lot easier to just order a new one since the repair on the motherboard is usually frowned upon. They new motherboard was relatively inexpensive too, but since swapping there's been 0 issues.