CyberPower UPS and PowerPanel Personal Edition

When I purchased by Dell XPS Gen 5 over 5 years ago, I purchased a CyberPower CP1500AVRLCD.   When I loaded the PowerPanel Personal Edition and connected to my Dell, my system had a HARD crash - like one I've never seen - quick, hard, noisy.  CyberPower had no answer.  So, I reinstated the computer to factory set and it worked.  I then just used the CyberPower without the software.  It worked fine and has since. 

I'm going to get a new UPS for my Dell XPS 8500 and I'm concerned about having the same experience.  I would like to use automatic features of UPS software, including automatic shutdown.

My questions are:
Have any other Dell Desktop users, particularly with Dell XPS 8500, used a CyberPower UPS with the PowerPanel Personal Edition without any issues?
Have you used another brand with their software without any issues? (I'm looking for one that is compatible with an Active PFC power supply)

Thanks in Advance. 

Old CyberPower CP1500AVRLCD: http://www.cyberpowersystems.com/products/ups-systems/intelligent-lcd-ups/CP1500AVRLCD.html