Hi,

I'm looking for the DELL escalation matrix. I want to escalate about the refurbished parts that are replaced in warranty. This is the third time that a part malfunctioned in my laptop. I'm not sure what is the life of refurbished parts. My warranty would expire in couple of months, if these faulty parts stopped working then who would be responsible for these non-working parts.

So, Please share the escalation matrix. I'm sure a lot of people must be facing this same issue.

thanks!