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Nirmalr7
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Dell OptiPlex 3020 MT Windows 10 Fall Creators Realtek Maxx Audio driver working erratically

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Hi my dell OptiPlex 3020MT updated automatically to Fall creators update yesterday everything is working fine expect for the soundcard. It sounds tiny and flat. I downloaded and tried to install official Windows 10 audio driver from dell support but it can't be installed as it is not compatible with latest windows 10 build. I have to rely on windows update and Maxx Volume Pro is not working with driver provided via windows update. MaxxVolume, MaxxLeveler and MaxxBass sounds flat when I try to adjust it manually. All drop down options is empty.. no preset equalizer is available in drop down menu and user defined equalizer does not make any audible sound difference when I try to manually sets it. Also under speaker setup; Speaker size (Small, Medium, Large) does not make any audible sound difference.. it just sounds tiny and flat.

Kindly provide a work around for this issue. At least a compatible audio driver for fall creators update. 

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Nirmalr7
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RE: Dell OptiPlex 3020 MT Windows 10 Fall Creators Realtek Maxx Audio driver working erratically

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I downloaded latest windows 10 pro iso from Microsoft and did a clean install of windows 10 fall creators, download and install drivers from dell support but unfortunately sound driver is not installing and ends with an error. I reformatted my pc with an older version of windows 10 pro and dell audio driver installed without any issue but once it upgraded to fall creators update audio driver broke down again. What should I do as windows update cannot be disable??? I need a little help here.. anyone from dell reading this kindly assist....downgrading to windows 8 or 7 is not an option for me.

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RE: Dell OptiPlex 3020 MT Windows 10 Fall Creators Realtek Maxx Audio driver working erratically

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Nirmalr7,

Click the link below to install the Intel Chipset Drivers, reboot the computer and then install the audio drivers. 

Dell 3020 Drivers

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Nirmalr7
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RE: Dell OptiPlex 3020 MT Windows 10 Fall Creators Realtek Maxx Audio driver working erratically

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Hi Jesse L,

I did like you said. I clean installed windows 10 Pro (Fall creators Update). Installed Intel Chipset Driver and Intel Management Engine component from link you provided.. then restarted my PC and install sound driver from link you provided but still getting same error. Hey by the way same driver install correctly without any issue with earlier version of windows 10 (i.e.. Anniversary Update and creators update) Issue only happens with latest Windows 10 Pro version "FALL CREATORS UPDATE". Please Assist. See error log below:

[10/24/17 23:17:53] Update Package Execution Started

[10/24/17 23:17:53] Original command line: "C:\Users\Nirmal\Desktop\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01.EXE"

[10/24/17 23:17:53] DUP Framework EXE Version: 3.4.1.76

[10/24/17 23:17:53] DUP Release: 822R6A01

[10/24/17 23:17:53] Initializing framework...

[10/24/17 23:17:55] logo.png

[10/24/17 23:17:58] User Command: attended

[10/24/17 23:17:58] DUP Capabilities Value: 50331647 (0x2FFFFFF)

[10/24/17 23:17:58] DUP Vendor Software Version: 6.0.1.6086

[10/24/17 23:17:58] System ID:  0612

[10/24/17 23:17:58] System model description:  OptiPlex 3020

[10/24/17 23:17:58] Match found: 3020 (0612)

[10/24/17 23:17:58] Local System/Model Compatible with this Package? Yes

[10/24/17 23:17:58] Local System OS Version: 10.0.0.0

[10/24/17 23:17:58] OS Compatible with this Package? Yes

[10/24/17 23:17:58] Local System OS Language: EN

[10/24/17 23:17:58] Language Compatible with this Package? Yes

[10/24/17 23:17:58] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\DELLUP~1.608\miniunz.exe

[10/24/17 23:17:58] Extraction-arguments:  -x C:\Users\Nirmal\Desktop\DELLUP~2.EXE -o -d C:\PROGRA~3\dell\drivers\DELLUP~1.608

[10/24/17 23:18:21] Extraction-GetExitCode: 0

[10/24/17 23:18:21] Identified Behavior : attended

[10/24/17 23:18:21] Temporary payload log file name: C:\ProgramData\dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\DUP62C2.tmp

[10/24/17 23:18:21] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\DUP62C2.tmp""

[10/24/17 23:18:21] Path : C:\ProgramData\dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01

[10/24/17 23:18:21] Identified Behavior : attended

[10/24/17 23:20:58] Append Vendor Software Log: C:\ProgramData\dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\DUP62C2.tmp

[10/24/17 23:20:58]

--- Start of Vendor Software Log ---

[10/24/17 23:20:58] ASCII payload log file detected.

[10/24/17 23:20:58] ======================================================================================================================================

                  Realtek High Definition Audio Driver

======================================================================================================================================

Command : "C:\ProgramData\Dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\DUP62C2.tmp""

Date : 2017-10-24  23:18:21.693

User : Nirmal

======================================================================================================================================

Starting to get initial ...

[OS] : 10.0

   -Build : 16299

   -Service Pack : 0

   -x64 system : 1

   -MCE system : 0

   -Server system : 0

   -System Language ID : 0x0809

   -User Language ID : 0x0809

[Default Path] :

   -tcRtkTempDir : C:\ProgramData\Dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01

   -tcISSetupLocation : C:\ProgramData\Dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01

Collecting inventory ...

Checking driver version ...

   [Realtek Audio Driver for DELL MUP Package]

      MUP Package Version : 6.0.1.6086

C:\ProgramData\Dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\RealtekHDAudio\Vista64\RTDVHD64.sys

   [Realtek HD Audio Driver]

       Installed version :

       Package version : 6.0.1.6086

Executing update ...    [2017-10-24  23:18:21.709]

   Run Setup Command : C:\ProgramData\Dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\RealtekHDAudio\Setup.exe  /z[-rpC:\ProgramData\Dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\RHDSetup.log]

   -------- Realtek Installer response : C:\ProgramData\Dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\RHDSetup.log --------

[ResponseResult]

ResultCode=-5

[Install Progress]

Confirm Realtek Driver

Check Operation System Version

OS Information [WINMAJOR Number] = 10

OS Information [WINMAJOR String] = 10.0

OS Information [SYSINFO.nWinMajor] = 10

OS Information [SYSINFO.nWinMinor] = 0

OS Information [IsWin2000] = 0

OS Information [IsWinXP] = 0

OS Information [IsWin2003] = 0

OS Information [IsVista] = 0

OS Information [IsWin2008] = 0

OS Information [IsWin7] = 0

OS Information [IsWin8] = 0

OS Information [IsWin8.1] = 0

OS Information [IsWin10] = 1

OS Information [IsWin2008R2x64] = 0

OS Information [IsMCE] = 0

OS Information [IsServer] = 0

OS Information [Service Pack] = 0

OS Information [x64] = 1

Operation System was Windows x64

Rtlupd [GetRtlupdForPackage] = 1

Rtlupd version [C:\ProgramData\Dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\RealtekHDAudio\Vista64\RtlUpd64.exe] = 3.0.0.0

Rtkupd version [\] =

Current use Rtlupd version [C:\ProgramData\Dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\RealtekHDAudio\Vista64\RtlUpd64.exe] = 3.0.0.0

Default Path [WDMDir] = Vista64

Default Path [RtkAudioDir] = C:\Program Files (x86)\Realtek\Audio

Default Path [RtkAudioDir x64] = C:\Program Files\Realtek\Audio

Default Path [RtlTempDir] = C:\Program Files (x86)\Realtek\Audio\Drivers

Default Path [RtkHDADrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64

Default Path [RtkHDMIDrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\HDMI\XP2K

Default Path [RtlPFHDADir] = C:\Program Files\Realtek\Audio\HDA

Default Path [USBDrvDir] = C:\ProgramData\Dell\drivers\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01\RealtekHDAudio\USBAud

Default Path [RtkUSBDrvDir] = C:\Program Files (x86)\Realtek\Audio\USBAud\Driver

Default Path [RtkIntelHDASSTPath] = C:\Program Files (x86)\Realtek\Audio\Drivers\IntelHDASST

Default Registry key [Installer Base Key] = SOFTWARE\Realtek\Audio\Installer

Current driver version = RD3.26

Realtek HD Audio Driver Vista64 Directory Exist .

Waves Application Directory Exist

Status - OnMoveData

Status - ProgramFiles_Installing

delete C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64

Copy Realtek HD Audio Driver from Vista64 Directory

Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -s -cb -nrg2709 (TRUE)

Status - ProgramFiles_Installed

Copy .dat and .ini files

Install Realtek HD Audio Audio Driver

Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -u  -s -frbd -fi -nrg2709 (TRUE)

-->Realtek HD Audio - SetupAPI result LAAW_PARAMETERS.nLaunchResult = -5

Special registry for hard-coding

Status - OnFirstUIAfter

Installer - OnEnd

   -------- Realtek Installer response end --------

Execution update completed    [2017-10-24  23:20:58.175]

======================================================================================================================================

[Update Result]...

   Update ready to be applied at reboot .

   Rtk Code = 0x00000000

   IS Code = 0x00000000

   Install Result = 1

   UPD execution code = -5

   USB UPD execution code =

   SetupAPI running code =

Exit Code = 1603 ( Error )

======================================================================================================================================

End : 2017-10-24  23:20:58.175

[10/24/17 23:20:58]

--- End of Vendor Software Log ---

[10/24/17 23:20:58] Vendor Software Return Code: 1603

[10/24/17 23:20:58] logo.png

[10/24/17 23:20:58] Name of Exit Code: ERROR

[10/24/17 23:20:58] Exit Code set to: 1 (0x1)

[10/24/17 23:20:58] Result: FAILURE

[10/24/17 23:21:01] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Dell Update Package Realtek High-Definition Audio Driver, 6.0.1.6086, A01.txt

bhall2
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RE: Dell OptiPlex 3020 MT Windows 10 Fall Creators Realtek Maxx Audio driver working erratically

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Same thing here. Plus every time I reboot - windows is trying to delete the dell folder for this driver, which it cannot do. You have to cancel it a couple times and go on.

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RE: Dell OptiPlex 3020 MT Windows 10 Fall Creators Realtek Maxx Audio driver working erratically

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Nirmalr7,

If you rollback the latest update will the driver install? 

Click the link below to download Support Assist and then choose the option that reads Optimize My System. 

Dell SupportAssist for PCs and tablets

Dell YouTube Support Assist Videos

Start at the top video and proceed to the Optimize My System Video.

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Nirmalr7
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RE: Dell OptiPlex 3020 MT Windows 10 Fall Creators Realtek Maxx Audio driver working erratically

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Hi Jesse L,

Yes if I rollback to the earlier version of windows 10, i can install the audio driver and get it to work without any problem but windows 10 gets updated automatically by itself and audio driver goes crazy and no way to install the dell original audio driver again without installation stopping with error 1603.. I get the same driver version together with MaxxAudio enhancement installed automatically from windows update in "latest fall creators update" but all MaxxAudio enhancement doesn't work it just sound tinny no matter how I set the audio configuration.

I will try the system optimization when I get home later today. I will let you know if it detects something.

Regards

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RE: Dell OptiPlex 3020 MT Windows 10 Fall Creators Realtek Maxx Audio driver working erratically

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Hey Nirmalr7,

Click the link below and perform the steps listed to see if the driver will install afterwards.

You receive an "error 1603: A fatal error occurred during installation" error message when you try t...

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Nirmalr7
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RE: Dell OptiPlex 3020 MT Windows 10 Fall Creators Realtek Maxx Audio driver working erratically

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Hi Jesse L,

No the workaround in the link you provided didn't work. What I did for now is I clean installed windows 10 earlier build 15063 Creators update and re installed every driver. MaxxAudio works perfectly and I updated windows but postponed Fall creators update for now. I just hope dell releases an updated audio driver for the fall creators update. Else update gonna screw up with the sound again. Kindly pass this message to whichever department it may concern as it's a compatibility issue with hardware or driver software which has not been updated since early 2016 and as i just looked up on realtek website they still support audio chip ALC3220 with fall creators update it's just that Dell haven't yet released an updated driver

Regards

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RE: Dell OptiPlex 3020 MT Windows 10 Fall Creators Realtek Maxx Audio driver working erratically

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Hey Nirmalr7,

Thank You for letting us know what you did to resolve the issue. I will let out engineering department know about what you have found.

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