Dell Owner Tag Change

Question

Hi, recently one of our former employees went and added owner tags to our computers, filled with insults and derogatory terms. I am trying to just change the owner tag back to its blank state like it was before. We are running Dell Optiplex 755's, 760's, an 780's. I think the employee used the Dell Client Configuration Toolkit with the command C:\>cctk --propowntag=xxxxxxxxxxx, and I keep getting 'Unable to get information from BIOS'. Any help would be appreciated, thanks.

Morgan_T · Accepted Answer

Go to the dell drivers page and download the Dell Platform Tags Utility.

Open command prompt as administrator and navigate to the folder where you've unzipped the tools.

For 64-bit Windows an example of how to 'set owner tag' would be to type and press enter:

PlatformTags64 SoT:FirstName-LastName

speedstep · Accepted Answer

Platform Tags Utility is not one size fits all.

Platform Tags Utility: PlatformTags_4.006_ZPE.exe

This package provides the Dell Platform Tags BIOS Utility and is only supported on OptiPlex, XPS Notebook, Tablet, Precision and Latitude models.

MS DOS, XP, Windows 7 and Windows 8.
Version 4.006, A00

Compatibility Systems

    Latitude E5420
    Precision M6600
    Latitude E5410
    Latitude E6520
    Latitude E6530
    OptiPlex 990
    Precision M4700
    OptiPlex 390
    OptiPlex 7010
    Latitude E6420
    Precision T1600
    Latitude E5430
    Latitude E4310
    Precision M6700
    Precision M4500
    Latitude E6410 ATG
    OptiPlex 9010 All In One
    Latitude E6430 ATG
    OptiPlex 9010
    Latitude E6510
    Latitude E5520
    Latitude E6410
    Precision T1650
    Latitude E6430
    Latitude E5510
    Latitude E6230
    Latitude E6220
    Latitude E5530
    Latitude E6420 XFR
    Precision M4600
    Latitude E6320
    OptiPlex 790
    Latitude E6330
    Latitude XT3

Optional. Dell recommends the customer review specifics about the update to determine if it applies to your system.

The update contains changes that impact only certain configurations, or provides new features that may/may not apply to your environment.

File Format:Hard-Drive
File Name:PlatformTags 4.006_ZPE.exe
Download Type:HTTP
File Size: 305KB
Format DescriptionThis file contains a compressed (or zipped) set of files. Download the file to a folder on your hard drive, and then run (double-click) it to unzip the set of files. Follow the instructions to complete the installation.

To ensure the integrity of your download, please verify the checksum value.
MD5: 4339fc114c1ae12ee07a4d85a0765df1
SHA1: 616890ce8e793a670f696eff33a9358f37d1bf05
SHA-256: 84c7a11a93b734fae7517104334a98f4cc8e8b6e2241f9bdb42590265f87200c

Installation instructions
Hard Drive Installation (via WinZip) with Setup.exe File

Download
1.Click Download File, to download the file.
2. When the File Download window appears, click Save or Save this program to disk and click OK. The Save In: window appears.
3. From the Save In: field, click the down arrow then click to select Desktop and click Save. The file will download to your desktop.
4. If the Download Complete window appears, click Close. The file icon appears on your desktop.

Installation
1.Double-click the new icon on the desktop
2.The Self-Extracting window appears and prompts you to extract or unzip to "C:\DELL\DRIVERS\PlatformTags 4.006". Write down this path so the executable (I.e.Setup.exe) file can be found later.
3. The Self-Extractor window appears.
4. Click OK.
5. After completing the file extraction, if the Self-Extractor window is still open, close it.
6. Click Start button and then click Run.
7. Type "C:\DELL\DRIVERS\PlatformTags 4.006" in the Open textbox and then click OK.
8. Follow the on-screen installation instructions.

osprey4 · Answer

Hi Danry25, Are you referring to the service tag field in the BIOS? This should be editable by the system administrator.

danry25 · Answer

Hi, no I'm referring to the owner tag that displays above the dell logo on startup of the computer.

osprey4 · Answer

Two suggestions. Try resetting BIOS defaults or try updating the BIOS. Either of those will erase your BIOS settings, so write them down first.

danry25 · Answer

Hey, I just updated the bios to the latest version, and then I cleared the cmos, but I'm still seeing the remarks in the owners tag field. Thanks, Dan.

speedstep · Answer

DCCU 3.XXX is required for the 760 etc.

http://ftp.us.dell.com/sysman/DCCU_3_1_1045.exe

You can use the Dos Asset tag utility to do this on older dells.

There are hidden switches to asset.com to change the service tag.

ASSET.com version 2.09 from the resource CD would be the likely candidate.

ASSET 209 Asset Version 2.09
Release Title: System Utilities:
Dell Asset Utility, Utility, English, Multi System, 2.09

Release Date: 09/27/2005
Description: Asset Utility

ftp://ftp.us.dell.com/utility/R109071.exe

Utility : Dell Asset Utility
Version 2.09
For DC051, DXP051, DXC051, DM051, DE051, DXP061, DXC061, DM061, DV051;
Dimension : 8300 / 8300N, 2400, 4700, XPS Gen 3, 8400, 4700C, 5000, 3000, 9100,
XPS (Gen 5), XPS Gen 4, 5100C, 5100;
OptiPlex : SX280, GX630, GX530, GX620, GX520, 210L, 170L, GX280, 160L,
SX270 / SX270N, GX60, GX270 / GX270N;
Precision : 360 / 360N, 670, 470, 370, 380, WS390, 690, 490
On Not Applicable

boot from dell resource CD
choose "Q" to quit the diagnostics and go to command prompt
navigate to "asset209.exe" tools
cd csd\tools\bios
run "asset209.com"

Usage:
ASSET new_asset_tag Specify new asset tag
ASSET /d Delete asset tag
ASSET /o new_owner_tag Specify new owner tag (if applicable)
ASSET /o /d Delete owner tag (if applicable)
ASSET /? This help screen

Hidden Options

ASSET /s new_service_tag Specify new service tag
ASSET /s /d Delete service tag
ASSET /b Specify new system board tag
system board tag must be "ssssssssssssssssssss-vvv-", where
s..s is the 20 digit system board Part number string,
vvv is the 3 digit system board rev,
- is a don't care character, but must be present
ASSET /b /d Delete system board tag
ASSET /f [other_options] Force Affirmative response
ASSET /x [other options] eXtended display - displays all tags

Morgan_T · Answer

Yes, I was just looking for an appropriate place to post some basic directions on how to use Platform Tags Utility to set the owner tag since it doesn't come with easy directions or examples.

I'll also add that having just used it on a brand new Dell Latitude E6540 Laptop, you may need to flash to the latest BIOS and then try using the tool if it gives an error message on one of it's supported PC's.

RoHe · Answer

Why are you all posting in a thread that's THREE years old?

Locked Topics – Desktops General

Dell Owner Tag Change

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