Dell Support Center software does not load

Question

Dell Support Center software does not load on my machine. I get the message:

This software package is not designed for use with this machine type

My machine is Optiplex 755 running 32-bit XP. Any ideas?

osprey4 · Accepted Answer

Hi Williamou, Have you checked downloads for a newer version than the one you're trying to install?

osprey4 · Answer

Hi Steady_01, Are you getting this message on start-up? If so, I suggest you completely uninstall the program. If you still would like to use it, go to Downloads and get the current version.

steady_01 · Answer

Thanks for replying. No, it doesn't happen at start up. I have un-mounted and re-mounted the program. The error message occurs when I try to install the Dell Support Center application.

Hugo111_edc252 · Answer

HI, I think you can try to use another type of machine instead of  Optiplex 755 running 32-bit XP. .

Davidhur · Answer

Hi Steady_01  I have a Latitude E6500 and had the same issue. I checked with Dell Support and learned that this alert program is applicable only to Windows 7. And, that when released Dell wasn't able to identify only Windows 7 systems so presumably everyone got the notice.So I proceeded to uninstall it..

steady_01 · Answer

Interesting. You would think they would correct their system requirements page in that case. Thanks for letting me know.

Minimum Supported System Requirements:

Microsoft Windows XP, Windows Vista or Windows 7®
Pentium® 533-megahertz (MHz) processor or faster
At least 512 megabytes (MB) of RAM
At least 512 megabytes (MB) of available space on the hard disk
Screen Resolution of 800x600
Screen Colors - 256 colors
Internet access

Recommended System Requirements:

1.33-gigahertz (GHz) processor or faster
Screen Resolution of 1024x768
Screen Colors - 16 bit
At least 512 megabytes (MB) of RAM
Internet access

steady_01 · Answer

http://www.dell.com/content/topics/global.aspx/services/en/dsc_home?c=us&l=en&cs=555

Davidhur · Answer

Thanks for the info that I've sent to the Dell Support person who advised me that the software wasn't applicable to XP machines. Keep posted.

Davidhur · Answer

Where did you find the systems requirement info?

Davidhur · Answer

A Dell Support rep called and indicated that this software isn't applicable to my Latitude E6500. I mentioned that you has the same issue with an Optiplex but got nothing further. If you installed and then uninstalled this software as I did, take note that the uninstallation leaves a PCDr folder in Application Data that I manually deleted.

mapotter · Answer

I have:

Optiplex 360 running XP Pro
Latitude D531 running XP Pro
Latitude E5510 running Win 7 Pro

All three give me this error when trying to install the Support Center. So there is something else going on.

The D531 previously had version 2.0 installed on it, which has been pestering me to update, but has always failed. Today it gave me the message that 2.0 was no longer supported, so I tried again.

rusitzky · Answer

Same problem for me on an Alienware m15x which used to run the 2.0 version just fine.

joeparham · Answer

Hey,STEADY_01 I am haveing the same problem,I have a 530 and a 530s It loaded on the 530 alright,but not on the530s

It says the same thing

This software package is not designed for use with this machine type, I have XP 32-bit on both of them

Misty 1 · Answer

I'm having the same problem with Dimension 3000 running XP.  I can't seem to get an answer as to resolve the 'error 1306' that I keep getting????? Misty 1

Warskull · Answer

Hi I had to system restore and now my dell supprt loads then, says it cannot autheticate liscence this on the new XPS 8300, is there a solution to this?   Thanks Warren

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Dell Support Center software does not load

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