Unsolved
This post is more than 5 years old
6 Posts
1
3054
Dell Support is unresponsive
Is there anyone out there who knows a way to get Dell to follow through on their service contract and fix a problem? We've had to repeatedly call Dell the last two months since buying a desktop regarding a software problem. They have repeatedly kept us on the phone for long periods, then said we can't solve it now, we'll call back. They never do.
For an example of this same behavior on this forum, see this thread:
http://en.community.dell.com/support-forums/desktop/f/3513/t/19586602.aspx
connedbydell
7 Posts
0
July 6th, 2014 02:00
I have been on the phone for 40-50 hours with them they don't know what they are doing
speedstep
9 Legend
9 Legend
•
47K Posts
0
July 8th, 2014 09:00
"Microsoft Office ceased to function. The icons for MS Office documents turned into white placeholders."
This is not something that is covered by the basic warranty.
Go to microsoft office-- microsoft office tools-- microsoft office picture manager-- help-- detect and repair-- check restore my shortcuts while repairing.