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8 Posts
1
2017
Dell Update Caused a Blue Screen
Dell Update keeps crashing my computer with errors like this:
[5] ERROR- Exception on mounting SOS: mk_dellsupport_lnk can't find DSP! errno=0 #StackInfo#
Even caused a blue screen today. How do I fix this?
lisagrayva1234
1 Message
0
February 21st, 2017 17:00
I'm having the same problem
kellyjmartens
8 Posts
0
February 22nd, 2017 05:00
OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-P1TI349
System Manufacturer Dell Inc.
System Model Inspiron 5758
System Type x64-based PC
System SKU Inspiron 5758
Processor Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz, 1900 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A11, 7/12/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.14393.206"
robert p
4 Operator
4 Operator
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9.4K Posts
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February 22nd, 2017 05:00
Hi kellyjmartens,
Thanks for posting.
Please post the make and model of your computer so the experts here can respond.
Thanks.
robert p
4 Operator
4 Operator
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9.4K Posts
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February 27th, 2017 05:00
Thanks for your response. Do you know what update was installed?