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2017

February 19th, 2017 11:00

Dell Update Caused a Blue Screen

Dell Update keeps crashing my computer with errors like this:

[5] ERROR- Exception on mounting SOS: mk_dellsupport_lnk can't find DSP! errno=0 #StackInfo#

Even caused a blue screen today. How do I fix this?

February 21st, 2017 17:00

I'm having the same problem

February 22nd, 2017 05:00

OS Name Microsoft Windows 10 Home

Version 10.0.14393 Build 14393

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name DESKTOP-P1TI349

System Manufacturer Dell Inc.

System Model Inspiron 5758

System Type x64-based PC

System SKU Inspiron 5758

Processor Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz, 1900 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Dell Inc. A11, 7/12/2016

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Dell Inc.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.14393.206"

4 Operator

 • 

9.4K Posts

February 22nd, 2017 05:00

Hi kellyjmartens,

Thanks for posting.

Please post the make and model of your computer so the experts here can respond. 

Thanks.

4 Operator

 • 

9.4K Posts

February 27th, 2017 05:00

Thanks for your response.  Do you know what update was installed?

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