Dell XPS One screen Blank On Boot up.

Question

I have a Dell XPS One purchased in April-2008, so out of warranty. Yesterday I was using this PC fine but woke up in the morning to a blank screen, solid blue light at the bottom right of the monitor, and the fans running. I can't recycle power to the monitor by using the FN and right key. After spending about 1.5 hours with Dell technical support, I was just being transferred from one number to another, and getting inconsistent suggestions on how to fix this. One said I should take this to a local technician to get the monitor replace; hold on for the part number. After I was transferred, I was told there is no part number for this since its an 'all-in-one' computer. On a second call, a support technician encouraged me to buy a new monitor and then connect the VGA cable from inside the computer to the new monitor. Yet from what I gather from this forum, it could be that its the VGA card itself that is bad, is that correct? If so, will getting a new monitor help any? Should I explore getting a new VGA card first or just take it to a local 'competent' technician to tell me what the problem is instead of going round and round in circles with Dell technical support? Is it because I'm out of warranty that I'm not being put in touch with competent technicians? Each time, I used the phone prompt that would take me to paid service, but with no success. Please advise, thank you.

DELL-Priyanka_S · Answer

Hi,

I apologize for the inconvenience that you have faced.

Please confirm if you are trying to wake up the system after putting it into sleep or hibernate mode? Also, do you have Media Center Option installed on the system?

Meanwhile, click on the back arrow button on the top left of the screen, it may return the display to normal screen.

Please reply.

Thanks and Regards
Priyanka S
#iworkfordell

DezMacDell · Answer

Priyanka:

Thanks for your reply. I had used the system the previous evening and left it on. The next morning, the screen was blank with the fan humming. I don't know if it had entered a sleep or hibernate but in either case, i tried rebooting the system several times as suggested by the Dell technical support staff. I don't believe I have Media Center Option installed.

Regards,

D.

faizalenu · Answer

If the graphics card is bad, the monitor is not going to help.

DezMacDell · Answer

As I indicated, I selected telephone prompts that  should have given me the option of paying for service, post warranty. Yet the technicians insisted they first needed to find out what the problem was before they could discuss fees, etc. Lack of warranty is no excuse for poor service in my book, particularly given I would be shopping for another PC soon. In either case, I've taken my PC to a local technician for repair, so I don't need any more responses to this post.

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