Dell crashes when trying to open PDF

Question

Hey all -- a Dell Dimension here in my office (only about 3 years old) crashes every time my coworker tries to open a PDF.  Not just that the programs freeze or close -- he has to restart his computer by manually shutting it off.  We have tried taking Adobe Reader off his computer, reinstalling, etc. repeatedly, to no avail.  Has anyone had this problem, and how did you fix it?  (I am not sure, but I personally don't think Dell would support this if I called in) -- thanks!   Eve

EveMartina · Answer

Thanks Ceri for replying so quickly! I should have mentioned the version in my original post. I cannot verify the old version because in Feb he tried installing again, and so now he has 7.0, BUT this has been going on for months, and hence before 7.0, so I guess 6.0 and/or 5.0.......

Eve

ceri sheeran · Answer

HI, Try using a lower / older  version of Adobe Acrobat. The most recent versions 6 & 7 needa lot of power and memory hth   Ceri

ceri sheeran · Answer

Eve,

After some effort I finally convinced out IT department to downgrade my work machine to reader 5.

The pre-installed version six gave me problems displaying and printing pages properly. V 7 uses even more resources.

Progress, who needs it.

Just checked, yes I thought so, I still have an abacus and my slide rule on the shelves.

Ceri

EveMartina · Answer

:smileyhappy: Thank you for making me laugh -- I shall try getting an older version, I hope they are available online!  And see if that works, thanks!   -Eve

EveMartina · Answer

Hey Ceri -- Ok I have searched various places online from a Google search, and can't find anything earlier than 7.0!  Any ideas?   Thanks, Eve   UPDATE  12:51pmEST -- Sorry Ceri I just found one, I'll try it -- thanks! Message Edited by EveMartina on 03-31-2005 11:51 AM

ceri sheeran · Answer

Hi, I thought I had posted a link, but it appeared not to be the case http://www.oldversion.com Ceri

EveMartina · Answer

Cool, thanks -- I found older versions on Adobe's site, so I just installed 5.0, and when I try to open a PDF, it says it can't find Acrobat External Window Handler, so I gotta keep plodding along here!   Thanks, Eve :smileytongue:

EveMartina · Answer

Hey Ceri and everyone reading this post -- I have installed now Reader 4.0 and the computer can read PDFs from our other network computers, but not any PDFs from various web sites.  I have tried checking and unchecking the part where you can view PDFs in the Internet browser vs in Reader, and that does not work.    Does this sound like something Dell Support would support, or do you think it'd be extra support I'd have to subscribe to, or an Adobe problem?   Thanks, Eve

EveMartina · Answer

Hey Ceri - again! - so it seemed to work for about the first 2 days -- I have installed 4.0 -- but it does not work anymore -- it goes back to crashing the computer -- any other ideas?   Thanks, Eve

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Dell crashes when trying to open PDF

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