Desktop PC fails to boot

Question

Please help My Pc will not boot up no matter which options I try. It says on start up that it is trying an automatic repair but it never works and I cant refresh the pc either. This is the error I get: log file c /windows/system32/logfiles/srt/srttrail.txt

DELL-Munawar P · Answer

Hi RoryPL,Thank you for reaching us on Dell Community Forum.Please try the below mentioned steps to fix the issue.1. Please shut down the computer and Disconnect external peripherals like (Printer, USB drives), press and hold power button for a minute, which will release the flea power.2. Restart the computer and tap the F12 and select the option Diagnostics.3. Please run complete Diagnostics on your computer and let us know if you come across any error message.Please complete the same and post your answers here.

Bill Mc53 · Answer

Please help My Pc will not boot up no matter which options I try. It says on start up that it is trying an automatic repair but it never works and I cant refresh the pc either. I am having the same problem as Rory except I never receive any error messages until I try refreshing from my recovery disk. 'Error 0x4001100200001005' while the hard drive is being prepared. That is as far as it will go. I read that this error comes up when you try to install a different hard drive, but I am still using the original. I have run the Diagnostics and everything passed. Any suggestions? Thank you

RoryPL · Answer

Hi, Thanks for your reply and I did what you said however it didn't report any problems and the computer still wont start. The PC still reverts back to automatic repair and always ends with 'Automatic repair cant repair your PC.... log file c /windows/system32/logfiles/srt/srttrail.txt Any suggestions? Please help as my wife is going mad as our PC contains years of family photos. Kind regards Rory.

Weasy11 · Answer

I also had the same problem but it started with a failure to boot messagE after the computer was switched off for a fortnight. I went through various steps suggested on the web to resolve issue and ran full diagnostic which found everything ok. I now no longer get the failure to boot message but go directly to troubleshoot screen which declares it cannot resolve the problem.

help!

DELL-Munawar P · Answer

Hi Weasy11,Welcome to the Dell Community Forum,We're glad to know that you've performed a couple of troubleshooting steps and the Diagnostics performed has passed all the Hardware. Please let us know if your computer boots correctly and get you to the Desktop screen. If you notice any error message or any other error kindly take a screen shot of the same and attach it here so that we can check and provide you the best available options.

DELL-Munawar P · Answer

Hi Bill Mc53,Welcome to the Dell Community Forum.You might have to restore the computer to Factory settings to get rid of this issue.Please click on this link http://dell.to/1hxdjBH which has steps to complete the PC Restore using the Dell Datasafe option. Kindly complete the same and revert us for further issues  / concerns.

DELL-Munawar P · Answer

Hi RoryPL,Thank you for your message, the missing files are the system registry files which will cause your hard drive to crash or the OS will not load properly. You will have to Re-Install the OS on your computer in order to use the system. Unfortunately we do not have to option to back up the data from your Hard drive. Kindly confirm the same so that we can provide you steps so restore the computer to Factory settings.

Locked Topics – Desktops General

Desktop PC fails to boot

Was this post helpful?