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June 20th, 2008 17:00

Diagnostics Error Code

I am working on a Dell Vostro 200, with Windows XP.

 

The person said the computer was working great, until they received a blue scree. I first ran the Dell Diagnostics and received an error during the SATA Hard Drive test:

 

Error Code: 1100:012A

Msg: The Drive did not respond in a fixed time to an access attempt

 

Also received these error codes:

 

Error Code:  1100:042A

                      1100:032A

                      1100:022A

 

If anyone could shine some light on these code for me, that would be great.

 

Thanks

Dustin 

2K Posts

June 20th, 2008 18:00

There is no published translation for Dell error codes.  The only use they are is for Dell tech support to enter them in a box on their screen.  THEY don't know what they mean either.  Hypothetically, the codes could go into a database for quality or failure analysis.  But I can assure you that is not done.  All Dell quality issues (outside Enterprise) are offshored to vendors.

 

Frankly, I'm surprised you got the 'did not respond in fixed time' message, as Dell Diags are VERY lenient as to response time, so much so that clearly defective drives will pass Dell diags.

 

Run the F12 HDD diag.  If it reports ANY error at all, the drive is failing.  Which I think we can conclude anyway. 

11 Legend

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321.3K Points

June 20th, 2008 18:00

Call Dell with the error - they'll replace the failed drive under warranty.

 

21 Posts

June 20th, 2008 19:00

I understand that they don't publish the codes.

 

I've posted Diagnostic errors on here before and received some great advise in the past, and even solutions to my problems. I don't necessarily enjoy talking to Dell on the phone, so i thought i would try here first.

 

Thanks

Dustin 

2K Posts

June 20th, 2008 19:00

As I tried to impart, Dustin, Dell diagnostics will pass a defective drive.  Therefore if it says there is a problem with the drive, there definitely is.  If you are in warranty, contact Tech Support for replacement.  If you are out of warranty, replace the drive.

 

Defective drives cannot be repaired or worked-around. 

12 Elder

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172.6K Points

June 20th, 2008 23:00

Are you really sure the errors occurred during the hard drive tests??

 

1100-042A, 1100-032A, and 1100-022A are all standard floppy drive read/write failure errors, and they should give a "timeout" message when they occur.

 

If you don't have a floppy drive in this PC, run BIOS setup (F2 before XP starts to load) and disable the floppy controller, save the changes and exit setup. If you do have a floppy drive, you need to put a formatted disk into it before running the diagnostic tests.

 

It's also possible the BIOS settings got corrupted (failing motherboard battery?) so you may need to clear NVRAM (check your user manual for instructions), but then you definitely will have to run BIOS setup to disable the floppy drive controller because the factory default is to enable the controller, even if you don't have a floppy drive installed.

 

I think you have 2 crossed issues here. So post the exact text of the BSOD which may not have anything to do with hard/floppy drive failures.

 

Ron

 

2K Posts

June 21st, 2008 17:00

SEE ABOVE.

 

You kinda have to watch the diags, to know what they're testing when they pop up a failure notice.

 

Drive failure is not the first thing I'd think of when confronted with bluescreens.  Sectors are either readable, errored but correctable, or not readable.  Although anything is possible, it's very unlikely for a drive to corrupt data and still read it into the OS without knowing it's corrupt thus sending the OS off into neverland. 

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